Agora Cloud Recording Video Call Unable to Record Local Video and Audio

[panjikrisnayasabfi]

Bug Description:
The agora video call recording result is not showing the local video and audio (only showing the other user)

This is the video call from flutter web looks like

Steps to Produce:

1. Video call from flutter web to flutter android app
2. Request permissions
3. Start the cloud recording
4. End the video call
5. End the cloud recording

Expected Result:
The recording result shows both users

So, I use composite cloud recording with this payload to start the recording
{ 'cname': channel, 'uid': uid, 'clientRequest': { 'token': token, 'recordingConfig': { 'channelType': 0, // communication profile 'streamTypes': 2, // subscribe to both video and audio streams 'audioProfile': 1, // mono, bitrate up to 128 kbps 'videoStreamType': 0, // high quality stream 'maxIdleTime': 3600, 'transcodingConfig': { 'width': 1920, 'height': 1080, 'fps': 30, 'bitrate': 3150, 'mixedVideoLayout': 3, // 1 for best fit layout (grid view), 3 for custom layout (need to set the layoutConfig) 'backgroundColor': '#000000', 'layoutConfig': [ { 'uid': subscribedUids[0], 'x_axis': 0.0, 'y_axis': 0.0, 'width': 1.0, 'height': 0.5, 'alpha': 1.0, 'render_mode': 1 }, { 'uid': subscribedUids[1], 'x_axis': 0.0, 'y_axis': 0.5, 'width': 0.5, 'height': 0.5, 'alpha': 1.0, 'render_mode': 1 }, { 'x_axis': 0.5, 'y_axis': 0.5, 'width': 0.5, 'height': 0.5, 'alpha': 1.0, 'render_mode': 1 } ] }, 'subscribeVideoUids': subscribedUids, 'subscribeAudioUids': subscribedUids, 'subscribeUidGroup': 0 }, 'recordingFileConfig': { 'avFileType': ['hls', 'mp4'] }, 'storageConfig': { 'vendor': 6, 'region': 0, 'bucket': agoraBucket, 'accessKey': agoraStorageAccessKey, 'secretKey': agoraStorageSecretKey, } } }

[plutoless]

could you pls provide the channel name you used so that i can help take a look from our backend.

[panjikrisnayasabfi]

hi @plutoless thankyou for your reply, been doing re-testing and here is the channel name
pQ9RnSvr

[plutoless]

@panjikrisnayasabfi i'm only seeing 1 user in this channel. the uid of this user is 97103.
what are the uids of two users you used?

[plutoless]

maybe you need to check why the other user is not in channel.

[panjikrisnayasabfi]

so there are only two users in the channel: 97103 (local user) and 12 (remote user), but the cloud recording result only shows the remote user (12) @plutoless

[panjikrisnayasabfi]

here are the screenshots of the web page console log:

[plutoless]

@panjikrisnayasabfi could you pls export your logs of both session into txt files and upload here? many thanks.

[panjikrisnayasabfi]

Cloud Recording in Web with UID 97103.txt
Cloud Recording in Mobile with UID 141437.txt

Did you mean these logs?
So, we do cloud recording from both devices i.e. web and mobile
@plutoless

[plutoless]

@panjikrisnayasabfi i still cannot see your user 141437
i can see 97103 though. can you make both user stay in channel longer? i can see a session at 10/14 07:41 UTC time lasting for around 15 seconds. try making it longer like 5 mins?