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Doc: Section for "this application has no SSH instance you can connect to" #508

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PLhuillery opened this issue Jan 24, 2025 · 0 comments · Fixed by #514
Closed
1 task done

Doc: Section for "this application has no SSH instance you can connect to" #508

PLhuillery opened this issue Jan 24, 2025 · 0 comments · Fixed by #514
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documentation Improvements or additions to documentation

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@PLhuillery
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Checking for existing issue

  • I have checked for existing issues

Describe the content you'd like to see

What

When connecting with SSH to a running instance using Clever CLI, users can often encounter the following:

Error: Failed to choose instance: 'Error while running choice script: Error: This application has no instances you can ssh to'
Connection to sshgateway-clevercloud-customers.services.clever-cloud.com closed.

Why

The issue is actually an access right issues, and is related to having the wrong SSH key most of the time.
There is no info in FAQ or the page about connecting to running instances using SSH

What I'd like to see:

A mention to check that the SSH keys from the logging machine should match the one in the Clever Cloud org profile.

@PLhuillery PLhuillery added the documentation Improvements or additions to documentation label Jan 24, 2025
@PLhuillery PLhuillery self-assigned this Jan 24, 2025
@Kirbeerus Kirbeerus linked a pull request Jan 29, 2025 that will close this issue
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cnivolle added a commit that referenced this issue Feb 4, 2025
## Describe your PR

- Added a troubleshooting section for `clever SSH`, as it's a common
issue.


## Checklist

- [x] My PR is related to an opened issue : #508 
- [x] I've read the [contributing
guidelines](/CleverCloud/documentation/blob/main/CONTRIBUTING.md)


## Reviewers
_Who should review these changes?_ @CleverCloud/reviewers

---------

Co-authored-by: Clément Nivolle <[email protected]>
Yoda-BZH pushed a commit to Yoda-BZH/documentation that referenced this issue Feb 18, 2025
…d#514)

## Describe your PR

- Added a troubleshooting section for `clever SSH`, as it's a common
issue.


## Checklist

- [x] My PR is related to an opened issue : CleverCloud#508 
- [x] I've read the [contributing
guidelines](/CleverCloud/documentation/blob/main/CONTRIBUTING.md)


## Reviewers
_Who should review these changes?_ @CleverCloud/reviewers

---------

Co-authored-by: Clément Nivolle <[email protected]>
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