diff --git a/src/platform/cloud/onboarding/auth.test.ts b/src/platform/cloud/onboarding/auth.test.ts
new file mode 100644
index 00000000000..40d2cd1fcc8
--- /dev/null
+++ b/src/platform/cloud/onboarding/auth.test.ts
@@ -0,0 +1,91 @@
+import { fromPartial } from '@total-typescript/shoehorn'
+import { beforeEach, describe, expect, test, vi } from 'vitest'
+
+import { getSurveyCompletedStatus } from './auth'
+
+const fetchApi = vi.fn()
+
+vi.mock('@/scripts/api', () => ({
+  api: {
+    fetchApi: (...args: unknown[]) => fetchApi(...args)
+  }
+}))
+
+vi.mock('@sentry/vue', () => ({
+  addBreadcrumb: vi.fn(),
+  captureException: vi.fn()
+}))
+
+function mockResponse({
+  ok,
+  status,
+  body
+}: {
+  ok: boolean
+  status: number
+  body?: unknown
+}): Response {
+  return fromPartial<Response>({
+    ok,
+    status,
+    statusText: '',
+    json: async () => body
+  })
+}
+
+describe('getSurveyCompletedStatus', () => {
+  beforeEach(() => {
+    fetchApi.mockReset()
+  })
+
+  test('200 with non-empty value → true', async () => {
+    fetchApi.mockResolvedValueOnce(
+      mockResponse({ ok: true, status: 200, body: { value: { q1: 'a' } } })
+    )
+    await expect(getSurveyCompletedStatus()).resolves.toBe(true)
+  })
+
+  test('200 with empty value → false (the only "not completed" signal)', async () => {
+    fetchApi.mockResolvedValueOnce(
+      mockResponse({ ok: true, status: 200, body: { value: {} } })
+    )
+    await expect(getSurveyCompletedStatus()).resolves.toBe(false)
+  })
+
+  test('200 with null value → false', async () => {
+    fetchApi.mockResolvedValueOnce(
+      mockResponse({ ok: true, status: 200, body: { value: null } })
+    )
+    await expect(getSurveyCompletedStatus()).resolves.toBe(false)
+  })
+
+  test('404 → true (do not bounce on missing key)', async () => {
+    fetchApi.mockResolvedValueOnce(mockResponse({ ok: false, status: 404 }))
+    await expect(getSurveyCompletedStatus()).resolves.toBe(true)
+  })
+
+  test('500 → true (do not bounce on transient backend error)', async () => {
+    fetchApi.mockResolvedValueOnce(mockResponse({ ok: false, status: 500 }))
+    await expect(getSurveyCompletedStatus()).resolves.toBe(true)
+  })
+
+  // 401/403 fall under the same "ambiguous => treat as completed" policy.
+  // The dedicated auth layer handles re-authentication on the next API
+  // call; this function deliberately does not try to disambiguate auth
+  // failures from other non-OK responses. Locking with tests so the
+  // policy can't drift back to a "throw on auth error" branch.
+  test('401 → true (auth layer handles re-auth on next call)', async () => {
+    fetchApi.mockResolvedValueOnce(mockResponse({ ok: false, status: 401 }))
+    await expect(getSurveyCompletedStatus()).resolves.toBe(true)
+  })
+
+  test('403 → true (auth layer handles re-auth on next call)', async () => {
+    fetchApi.mockResolvedValueOnce(mockResponse({ ok: false, status: 403 }))
+    await expect(getSurveyCompletedStatus()).resolves.toBe(true)
+  })
+
+  test('network rejection → true (do not bounce on network error)', async () => {
+    fetchApi.mockRejectedValueOnce(new TypeError('Network request failed'))
+    await expect(getSurveyCompletedStatus()).resolves.toBe(true)
+  })
+})
diff --git a/src/platform/cloud/onboarding/auth.ts b/src/platform/cloud/onboarding/auth.ts
index 30a1d7878e5..31ef70d726f 100644
--- a/src/platform/cloud/onboarding/auth.ts
+++ b/src/platform/cloud/onboarding/auth.ts
@@ -96,23 +96,24 @@ export async function getSurveyCompletedStatus(): Promise<boolean> {
       }
     })
     if (!response.ok) {
-      // Not an error case - survey not completed is a valid state
+      // Ambiguous response (404/5xx/etc). Treat as completed to avoid
+      // bouncing working customers to /cloud/survey on transient hiccups.
+      // Real "not completed" only comes from a 200 with empty value.
       Sentry.addBreadcrumb({
         category: 'auth',
         message: 'Survey status check returned non-ok response',
-        level: 'info',
+        level: 'warning',
         data: {
           status: response.status,
           endpoint: `/settings/${ONBOARDING_SURVEY_KEY}`
         }
       })
-      return false
+      return true
     }
     const data = await response.json()
-    // Check if data exists and is not empty
     return !isEmpty(data.value)
   } catch (error) {
-    // Network error - still capture it as it's not thrown from above
+    // Network/parse failure — same policy as ambiguous HTTP responses.
     Sentry.captureException(error, {
       tags: {
         api_endpoint: '/settings/{key}',
@@ -124,7 +125,7 @@ export async function getSurveyCompletedStatus(): Promise<boolean> {
       },
       level: 'warning'
     })
-    return false
+    return true
   }
 }