Someone please help!

[ageadi]

Describe the bug

I just did a full factory reset with my steam deck. I installed Heroic and signed into Epic and I get the SAME error message as before. I already tried to signing into EGS on my PC and made sure to click sign out everywhere. But still this problem persists.

An error has occurred! Try to Logout and Login on your Epic account.
[cli] INFO: Logging in...[Core] INFO: Trying to re-use existing login session...[cli] INFO: Getting game list... (this may take a while)Traceback (most recent call last):
File "urllib3/connectionpool.py", line 536, in _make_request
File "urllib3/connection.py", line 507, in getresponse
File "http/client.py", line 1377, in getresponseFile "http/client.py", line 320, in begin
File "http/client.py", line 281, in _read_status
File "socket.py", line 704, in readinto
File "ssl.py", line 1275, in recv_into
File "ssl.py", line 1133, in read
socket.timeout: The read operation timed out
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "requests/adapters.py", line 667, in send
File "urllib3/connectionpool.py", line 843, in urlopen
File "urllib3/util/retry.py", line 474, in incrementFile "urllib3/util/util.py", line 39, in reraise
File "urllib3/connectionpool.py", line 789, in urlopen
File "urllib3/connectionpool.py", line 538, in _make_requestFile "urllib3/connectionpool.py", line 369, in _raise_timeout
urllib3.exceptions.ReadTimeoutError: HTTPSConnectionPool(host='launcher-public-service-prod06.ol.epicgames.com', port=443): Read timed out. (read timeout=10)
During handling of the above exception, another exception occurred:
Traceback (most recent call last):File "legendary/cli.py", line 3224, in
File "legendary/cli.py", line 3133, in main
File "legendary/cli.py", line 201, in list_games
File "legendary/core.py", line 415, in get_game_and_dlc_listFile "legendary/core.py", line 361, in get_assets
File "legendary/api/egs.py", line 170, in get_game_assets
File "requests/sessions.py", line 602, in getFile "requests/sessions.py", line 589, in request
File "requests/sessions.py", line 703, in sendFile "requests/adapters.py", line 713, in send
requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='launcher-public-service-prod06.ol.epicgames.com', port=443): Read timed out. (read timeout=10)
[PYI-336:ERROR] Failed to execute script 'cli' due to unhandled exception!

Add logs

(19:07:50) INFO:    [Legendary]:        Legendary location: /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/legendary

(19:07:50) INFO:    [Gog]:              GOGDL location: /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl

(19:07:50) INFO:    [Connection]:       Connectivity: check-online

(19:07:50) INFO:    [Connection]:       Pinging external endpoints

(19:07:50) INFO:    [Gog]:              Checking for existing gog manifests

(19:07:50) WARNING: [Backend]:          Failed to register protocol with OS.

(19:07:50) INFO:    [Connection]:       Connectivity: online

(19:07:50) INFO:    [Backend]:          User Not Found, removing it from Store

(19:07:50) ERROR:   [Gog]:              Unable to syncQueued playtime, userData not present

(19:07:50) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth

(19:07:51) INFO:    [Backend]:          AreWeAntiCheatYet data downloaded

(19:07:51) INFO:    [Backend]:          Frontend Ready

(19:07:51) INFO:    [Backend]:          Checking for current version changelog

(19:07:51) INFO:    [Frontend]:         Updated to a new version, cleaaning up the cache.

(19:07:51) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/legendaryConfig/legendary /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/legendary cleanup

(19:07:51) INFO:    [Frontend]:         Refreshing undefined Library

(19:07:51) WARNING: [Backend]:          refresh not implemented on Sideload Library Manager

(19:07:51) INFO:    [Legendary]:        Refreshing library...

(19:07:53) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/legendaryConfig/legendary /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/legendary --version

(19:07:53) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json --version

(19:07:53) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/nile_config /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/nile --version

(19:07:53) INFO:    [Winetricks]:       Downloading Winetricks

(19:07:53) INFO:    [Backend]:          

System Information:

CPU: 8x AMD Custom APU 0932

Memory: 15.53 GB (used: 3.6 GB)

GPUs:

  GPU 0:

    Name: Advanced Micro Devices, Inc. [AMD/ATI] Sephiroth [AMD Custom GPU 0405]

    IDs: D=1435 V=1002 SD=0123 SV=1002

    Driver: amdgpu

OS: SteamOS 3.6.22 holo (linux)

The current system is a Steam Deck (model: OLED) in desktop mode

We are running inside a Flatpak container

Software Versions:

  Heroic: 2.16.0 Scopper Gaban

  Legendary: 0.20.36 Urban Flight (Heroic)

  gogdl: 1.1.2

  comet: comet 0.2.0

  Nile: 1.1.2 Will A. Zeppeli

(19:07:55) INFO:    [WineDownloader]:   Updating wine versions info

(19:07:55) INFO:    [WineDownloader]:   Fetching upstream information...

(19:07:56) INFO:    [Backend]:          Starting the Download Queue

(19:07:56) INFO:    [WineDownloader]:   wine versions updated

(19:09:48) INFO:    [Gog]:              Logging using GOG credentials

(19:09:48) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth --code <redacted>

(19:09:49) INFO:    [Gog]:              Login Successful

(19:09:49) INFO:    [Gog]:              Checking if login is valid

(19:09:49) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth

(19:09:51) INFO:    [Gog]:              Saved username to config file

(19:09:51) INFO:    [Frontend]:         Refreshing gog Library

(19:09:51) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth

(19:09:51) INFO:    [Gog]:              Getting GOG library

(19:09:51) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth

(19:10:44) INFO:    [Gog]:              Saved games data

(19:10:44) INFO:    [Frontend]:         No cache found, getting data from gog...

(19:10:44) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth

(19:10:45) INFO:    [Gog]:              Getting GOG library

(19:10:45) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth

(19:10:46) INFO:    [Gog]:              Saved games data

(19:13:53) INFO:    [Legendary]:        Logging in: LEGENDARY_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/legendaryConfig/legendary /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/legendary auth --code <redacted>

(19:13:54) INFO:    [Frontend]:         Refreshing legendary Library

(19:13:54) INFO:    [Legendary]:        Refreshing library...

(19:13:54) INFO:    [Legendary]:        Refreshing Epic Games...

(19:13:55) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/legendaryConfig/legendary /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/legendary list --third-party

(19:14:06) INFO:    [Legendary]:        Game list updated, got 0 games & DLCs

(19:14:06) INFO:    [Frontend]:         No cache found, getting data from legendary...

(19:14:06) INFO:    [Legendary]:        Refreshing library...

(19:14:06) INFO:    [Legendary]:        Refreshing Epic Games...

(19:14:06) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/legendaryConfig/legendary /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/legendary list --third-party

(19:14:17) INFO:    [Legendary]:        Game list updated, got 0 games & DLCs

Steps to reproduce

1. Go to '...'
2. Click on '...'
3. Scroll down to '...'
4. See error

Expected behavior

[3/8/2025, 7:07:51 PM] LEGENDARY_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/legendaryConfig/legendary /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/legendary cleanup

[cli] INFO: Cleanup complete! Removed 0.00 MiB.

[3/8/2025, 7:07:53 PM] LEGENDARY_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/legendaryConfig/legendary /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/legendary --version

legendary version "0.20.36", codename "Urban Flight (Heroic)"

[3/8/2025, 7:13:53 PM] LEGENDARY_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/legendaryConfig/legendary /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/legendary auth --code

[cli] INFO: Testing existing login data if present...

[cli] INFO: Successfully logged in as "ageadi2"

[3/8/2025, 7:13:55 PM] LEGENDARY_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/legendaryConfig/legendary /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/legendary list --third-party

[cli] INFO: Logging in...

[Core] INFO: Trying to re-use existing login session...

[cli] INFO: Getting game list... (this may take a while)

Traceback (most recent call last):

File "urllib3/connectionpool.py", line 536, in _make_request

File "urllib3/connection.py", line 507, in getresponse

File "http/client.py", line 1377, in getresponse

File "http/client.py", line 320, in begin

File "http/client.py", line 281, in _read_status

File "socket.py", line 704, in readinto

File "ssl.py", line 1275, in recv_into

File "ssl.py", line 1133, in read

socket.timeout: The read operation timed out

The above exception was the direct cause of the following exception:

Traceback (most recent call last):

File "requests/adapters.py", line 667, in send

File "urllib3/connectionpool.py", line 843, in urlopen

File "urllib3/util/retry.py", line 474, in increment

File "urllib3/util/util.py", line 39, in reraise

File "urllib3/connectionpool.py", line 789, in urlopen

File "urllib3/connectionpool.py", line 538, in _make_request

File "urllib3/connectionpool.py", line 369, in _raise_timeout

urllib3.exceptions.ReadTimeoutError: HTTPSConnectionPool(host='launcher-public-service-prod06.ol.epicgames.com', port=443): Read timed out. (read timeout=10)

During handling of the above exception, another exception occurred:

Traceback (most recent call last):

File "legendary/cli.py", line 3224, in

File "legendary/cli.py", line 3133, in main

File "legendary/cli.py", line 201, in list_games

File "legendary/core.py", line 415, in get_game_and_dlc_list

File "legendary/core.py", line 361, in get_assets

File "legendary/api/egs.py", line 170, in get_game_assets

File "requests/sessions.py", line 602, in get

File "requests/sessions.py", line 589, in request

File "requests/sessions.py", line 703, in send

File "requests/adapters.py", line 713, in send

requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='launcher-public-service-prod06.ol.epicgames.com', port=443): Read timed out. (read timeout=10)

[PYI-332:ERROR] Failed to execute script 'cli' due to unhandled exception!

[3/8/2025, 7:14:06 PM] LEGENDARY_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/legendaryConfig/legendary /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/legendary list --third-party

[cli] INFO: Logging in...

[Core] INFO: Trying to re-use existing login session...

[cli] INFO: Getting game list... (this may take a while)

Traceback (most recent call last):

File "urllib3/connectionpool.py", line 536, in _make_request

File "urllib3/connection.py", line 507, in getresponse

File "http/client.py", line 1377, in getresponse

File "http/client.py", line 320, in begin

File "http/client.py", line 281, in _read_status

File "socket.py", line 704, in readinto

File "ssl.py", line 1275, in recv_into

File "ssl.py", line 1133, in read

socket.timeout: The read operation timed out

The above exception was the direct cause of the following exception:

Traceback (most recent call last):

File "requests/adapters.py", line 667, in send

File "urllib3/connectionpool.py", line 843, in urlopen

File "urllib3/util/retry.py", line 474, in increment

File "urllib3/util/util.py", line 39, in reraise

File "urllib3/connectionpool.py", line 789, in urlopen

File "urllib3/connectionpool.py", line 538, in _make_request

File "urllib3/connectionpool.py", line 369, in _raise_timeout

urllib3.exceptions.ReadTimeoutError: HTTPSConnectionPool(host='launcher-public-service-prod06.ol.epicgames.com', port=443): Read timed out. (read timeout=10)

During handling of the above exception, another exception occurred:

Traceback (most recent call last):

File "legendary/cli.py", line 3224, in

File "legendary/cli.py", line 3133, in main

File "legendary/cli.py", line 201, in list_games

File "legendary/core.py", line 415, in get_game_and_dlc_list

File "legendary/core.py", line 361, in get_assets

File "legendary/api/egs.py", line 170, in get_game_assets

File "requests/sessions.py", line 602, in get

File "requests/sessions.py", line 589, in request

File "requests/sessions.py", line 703, in send

File "requests/adapters.py", line 713, in send

requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='launcher-public-service-prod06.ol.epicgames.com', port=443): Read timed out. (read timeout=10)

[PYI-336:ERROR] Failed to execute script 'cli' due to unhandled exception!

Screenshots

No response

Heroic Version

Latest Stable

System Information

• OS [e. g. "Ubuntu"]:

Additional information

No response

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