[Bug/Service] Coding Plan quota exhausted due to model infinite loop. Rejecting invalid "Premium Membership" compensation and requesting full refund.Coding Plan 额度因模型死循环异常耗尽，拒绝无效的“高级会员”补偿，要求全额退款

[xylophone188]

🐛 Bug Description / 问题描述

[中文]
我是 Kimi Coding Plan 的订阅用户。近期我遇到了一个严重的系统 Bug：模型/Agent 在处理任务时陷入了死循环（Infinite Loop），导致我的月度额度/Token 在极短时间内被异常耗光。这并非我的正常调用行为，而是贵司系统逻辑失控导致的资源异常消耗。

[English]
I am a subscriber to the Kimi Coding Plan. Recently, I encountered a critical bug where the model/agent entered an infinite loop during task execution, causing my monthly quota/tokens to be abnormally exhausted in a very short period. This was not normal usage on my end, but rather an abnormal consumption of resources caused by a logic failure in your system.

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🤷 Customer Support Response / 客服处理结果

[中文]
我联系了官方客服，他们承认了额度异常，但给出的解决方案是：补偿我一个月更高级别的会员。

[English]
I contacted customer support, and they acknowledged the abnormal quota consumption. However, their proposed solution was to: compensate me with a one-month higher-tier membership (Premium subscription).

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🚫 Why I Reject This Compensation / 为什么我拒绝该补偿

[中文]
我坚决拒绝这个补偿方案，理由如下：

1. 根本问题未解决：核心问题是贵司模型/系统的死循环 Bug。只要这个 Bug 存在，任何额度（哪怕是高级会员额度）都会再次被耗光。给我更多额度就像往漏水的桶里倒水，毫无意义。
2. 根本违约：服务存在根本性缺陷，导致我购买服务的目的完全无法实现。根据消费者权益保护相关法规，我有权拒绝有缺陷的服务并要求退款。
3. 自动续费风险：我担心接受这个“高级会员”补偿后，系统会在下个月默认开启自动续费，导致我产生不必要的资金损失。

[English]
I firmly reject this compensation for the following reasons:

1. The Root Cause is Unresolved: The core issue is the infinite loop bug in your model/system. As long as this bug exists, any quota—even from a higher-tier membership—will just be drained again. Giving me more quota is like pouring water into a leaking bucket; it is completely useless.
2. Fundamental Breach of Contract: The service is fundamentally defective and fails to serve its intended purpose. Under consumer protection laws, I have the right to reject defective services and demand a refund.
3. Risk of Recurring Charges: I am concerned that accepting this "Premium Membership" compensation might trigger unexpected auto-renewal charges in the future, causing further financial loss.

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🎯 My Demands / 我的诉求

[中文]

1. 全额退款：将当前计费周期已扣除的费用，全额原路退回至我的支付账户。
2. 取消订阅：立即终止我的订阅关系，并确保不会发生任何后续的自动续费扣款。
3. 修复 Bug：请技术团队提供说明，确认该死循环 Bug 已被修复，而不是用虚拟额度敷衍用户。

请安排开发人员或有实际权限的客服主管回复此 Issue，不要再用标准话术敷衍。

[English]

1. Full Refund: Process a full refund for the current billing cycle to my original payment method.
2. Cancel Subscription: Immediately terminate my subscription and ensure no further auto-renewal charges will occur.
3. Fix the Bug: Please have the technical team provide confirmation that the infinite loop bug has been fixed, instead of brushing users off with virtual quota.

Please have a developer or a support manager with actual authority reply to this issue. No more standard boilerplate responses, please.~~~~