Issue with PAYWALL_RESULT Returning CANCELLED Instead of PURCHASED

[ynpl]

• [✅] I have updated Purchases SDK to the latest version
• [✅] I have read the Contribution Guidelines
• [✅] I have searched the Community
• [✅] I have read docs.revenuecat.com
• [✅] I have searched for existing Github issues

Describe the bug
I am currently in the testing phase and facing an issue where, after a successful payment, the result returned is PAYWALL_RESULT.CANCELLED instead of PAYWALL_RESULT.PURCHASED. I have tried multiple times, and I am sure the payment was successful. I can also see the successful subscription in my account.

Here is the code I am using:

const handlePaywallClick = async () => {
  try {
    const result = await RevenueCatUI.presentPaywall();
    console.log('Paywall result:', result);
    switch (result) {
      case PAYWALL_RESULT.PURCHASED:
        console.log('User completed the purchase');
        // Handle post-purchase actions, such as unlocking features
        break;
      case PAYWALL_RESULT.RESTORED:
        console.log('User restored the purchase');
        // Handle purchase restoration
        break;
      case PAYWALL_RESULT.CANCELLED:
        console.log('User closed the paywall');
        // Handle user closing the paywall
        break;
    }
  } catch (error) {
    console.error('Error with the paywall:', error);
  }
};

Could you please advise on what I should do to resolve this?

Thank you.

1. Environment
   1. Platform: IOS
   2. SDK version:8.8.0
   3. OS version:18.2
   4. Xcode/Android Studio version: 16.2
   5. React Native version:0.76.7
   6. SDK installation (CocoaPods + version or manual): CocoaPods
   7. How widespread is the issue. Percentage of devices affected.

[RCGitBot]

👀 We've just linked this issue to our internal tracker and notified the team. Thank you for reporting, we're checking this out!

[MarkVillacampa]

Hello @ynpl

since you mention you're testing, I assume this puechase is in the Sanbox environment? If so it would be very helpful if you can contact our support team with some user ids or transaction ids so we can investigate further. Thank you!

[stakez]

I am seeing this same issue. Any resolution on this?

[mshmoustafa]

Hi @ynpl and @stakez, this may have been related to a StoreKit bug that Apple fixed just last week. If the issue was that you were first receiving PAYWALL_RESULT.CANCELLED, then a little while later the purchase actually is active in RevenueCat, that was the bug that Apple fixed. If it's not that issue, then please let us know so we can investigate further. We would need some user IDs or transaction IDs as Mark mentioned to investigate (and probably a more recent case to make sure it is still happening since Apple fixed a very similar bug.)