Can't sync shared folders in Office365 family account

[jesjimher]

Hi

I (mistakenly) posted this as a bug, now I ask here in discussions, sorry about the confusion!

I recently purchased a family Onedrive/Office365 subscription, which includes up to six 1 TB Onedrive accounts. I've configured onedrive client as I use Linux in most of my computers, and it mostly works fine, but for the life of me I can't get it to syncronize shared folders. If my wife creates a folder and shares it with me, I see it in web client (in Shared tab), and Windows Onedrive client sees it just fine, but Linux onedrive client doesn't acknowledge its existence.

I have strictly followed the steps listed in documentation to sync business shared folders: removed any prior 2.4.x configuration (there wasn't any, I started using onedrive at 2.5.3), added shortcut in My Files on web, added sync_business_shared_folders option to config, did a resync and tried to monitor. Supposedly here it should download shared folders, but it doesn't, nor appears any message acknowledging their existence. I've tried --list-shared-items option, but it says my account type isn't the right one for this option:

ERROR: Unsupported account type for listing OneDrive Business Shared Items

When I enable verbose output, it says my account type is personal:

appConfig.accountType = personal

So perhaps I'm not following the right instructions, because it seems my account is definitely not business. But since docs tend to mix business and Office365 terms like if they were the same thing, and my account is definitely Office365, I'm not sure. Is shared folder syncing in personal accounts supported?

Anything I am missing?

Thanks a lot!

[abraunegg]

@jesjimher

I have strictly followed the steps listed in documentation to sync business shared folders: removed any prior 2.4.x configuration (there wasn't any, I started using onedrive at 2.5.3), added shortcut in My Files on web, added sync_business_shared_folders option to config, did a resync and tried to monitor. Supposedly here it should download shared folders, but it doesn't, nor appears any message acknowledging their existence. I've tried --list-shared-items option, but it says my account type isn't the right one for this option
.....
appConfig.accountType = personal

If your account type is 'personal' - this is what the OneDrive API provides as your account type, this is not determined or configured by the application itself.

As such, any configuration such as 'sync_business_shared_folders' or anything regarding Business Shared Folders should be removed from your configuration.

To use Shared Folders with this client when using personal accounts, you must do the following:

1. On the web

Using the web browser login to your account, and navigate to the 'Shared' item:

Select the folder you wish to add, and add via the 'Add shortcut to My Files'

Verify that this is now available

2. Run the client

When running the client, and making changes online such as adding a Shared Folder it is always advisable to run the client with a --resync

Reading configuration file: /home/alex/.config/onedrive/config
Configuration file successfully loaded
WARNING: D-Bus message bus daemon is not available; GUI notifications are disabled

WARNING: Your OpenSSL version (1.1.1k) may cause stability issues with this client.
         Please report this to your distribution, requesting an update to a newer OpenSSL version, or consider upgrading it yourself for optimal stability.

The item database is incompatible, re-creating database table structures
Deleting the saved application sync status ...
Using IPv4 and IPv6 (if configured) for all network operations
Attempting to contact Microsoft OneDrive Login Service
Successfully reached Microsoft OneDrive Login Service
Configuring Global Azure AD Endpoints
Fetching items from the OneDrive API for Drive ID: 66d53be8a5056eca .. 
Processing 27 applicable JSON items received from Microsoft OneDrive . 
Syncing this OneDrive Personal Shared Folder: ./3A
Generating a /delta response from the OneDrive API for this Drive ID: bc7d88ec1f539dcf and Item ID: BC7D88EC1F539DCF!107 .. 
Finished processing self generated /delta JSON response from the OneDrive API
Processing 17 applicable JSON items received from Microsoft OneDrive . 
Syncing this OneDrive Personal Shared Folder: ./OneDrive - Constanze
Generating a /delta response from the OneDrive API for this Drive ID: bc7d88ec1f539dcf and Item ID: BC7D88EC1F539DCF!2875 .. 
Finished processing self generated /delta JSON response from the OneDrive API
Processing 12 applicable JSON items received from Microsoft OneDrive . 
Syncing this OneDrive Personal Shared Folder: ./05Semester
Generating a /delta response from the OneDrive API for this Drive ID: bc7d88ec1f539dcf and Item ID: BC7D88EC1F539DCF!1443 ..... 
Finished processing self generated /delta JSON response from the OneDrive API
Processing 30 applicable JSON items received from Microsoft OneDrive . 
Number of items to download from Microsoft OneDrive: 19
Downloading file: 05Semester/Bilder/444/asdfasdf.txt ... done
Downloading file: 05Semester/Bilder/trunk/doc/ecryptfs-mount-private.txt ... done
Downloading file: 05Semester/Bilder/trunk/doc/ecryptfs-pkcs11-helper-doc.txt ... done
Downloading file: 05Semester/Bilder/trunk/doc/beginners_guide/ecryptfs_beginners_guide.tex ... done
Downloading file: 05Semester/Bilder/trunk/doc/beginners_guide/Makefile.am ... done
Downloading file: 05Semester/Bilder/trunk/doc/ecryptfs-faq.html ... done
Downloading file: 05Semester/another_new_folder/asdfadsfasdf.txt ... done
Downloading file: 05Semester/Bilder/trunk/doc/beginners_guide/Rufus/rufus-3.20.exe ... done
Downloading file: 05Semester/Bilder/trunk/doc/Makefile.am ... done
Downloading file: 05Semester/newfolder_3/aasdfasdf.txt ... done
Downloading file: 05Semester/Logging Update/README.md ... done
Downloading file: 05Semester/Logging Update/dnotify.d ... done
Downloading file: 05Semester/newdir_in_shared_folder/newfile.txt ... done
Downloading file: 05Semester/Logging Update/log.d ... done
Downloading file: 05Semester/yet_antoher_folder/akljerawer.txt ... done
Downloading file: 05Semester/Logging Update/notify.d ... done
Downloading file: 05Semester/asdfasdf.txt ... done
Downloading file: 05Semester/asdfasfdasdfasdfasfd.txt ... done
Downloading file: 05Semester/06704410.pdf ... done
Performing a database consistency and integrity check on locally stored data .. 
Scanning the local file system '~/OneDrive' for new data to upload . 
Performing a last examination of the most recent online data within Microsoft OneDrive to complete the reconciliation process
Fetching items from the OneDrive API for Drive ID: 66d53be8a5056eca . 
No changes or items that can be applied were discovered while processing the data received from Microsoft OneDrive
Syncing this OneDrive Personal Shared Folder: ./3A
Generating a /delta response from the OneDrive API for this Drive ID: bc7d88ec1f539dcf and Item ID: BC7D88EC1F539DCF!107 .. 
Finished processing self generated /delta JSON response from the OneDrive API
Processing 17 applicable JSON items received from Microsoft OneDrive . 
Syncing this OneDrive Personal Shared Folder: ./OneDrive - Constanze
Generating a /delta response from the OneDrive API for this Drive ID: bc7d88ec1f539dcf and Item ID: BC7D88EC1F539DCF!2875 .. 
Finished processing self generated /delta JSON response from the OneDrive API
Processing 12 applicable JSON items received from Microsoft OneDrive . 
Syncing this OneDrive Personal Shared Folder: ./05Semester
Generating a /delta response from the OneDrive API for this Drive ID: bc7d88ec1f539dcf and Item ID: BC7D88EC1F539DCF!1443 ..... 
Finished processing self generated /delta JSON response from the OneDrive API
Processing 30 applicable JSON items received from Microsoft OneDrive . 

Sync with Microsoft OneDrive is complete
Attempting to perform a database vacuum to optimise database
Database vacuum is complete

Anything I am missing?

Please ensure you are following the above. Do not configure any application option - you have a personal account type - not a 'business' account type that requires specific configuration.

Additionally, if the above fails to work for you, you may also have a Microsoft Account issue. Please read #2957

There is zero way to diagnose this issue other than you to run the client in debug mode and search for the string sea8cc6beffdb43d7976fbc7da445c639

If you find that string in your debug output, you have a Microsoft Account Issue - raise a fault with Microsoft.

[jesjimher]

You're right, I have the mentioned string in my log files. So it looks like I have an account problem, I'll try to manage it with Microsoft support.

Thanks for your time and your patience @abraunegg