Downloading package from https://aka.ms/vs/17/release/vc_redist.x64.exe Signature thumbprint do not match expected

[rzwiers]

Description

When the pipeline step "Create VM image" tries to download vc_redist.x64.exe, we get this error:

Downloading package from https://aka.ms/vs/17/release/vc_redist.x64.exe to D:\temp\vc_redist.x64.exe...
Package downloaded in 0.42 seconds
Signature thumbprint do not match expected.
At C:\Program Files\WindowsPowerShell\Modules\ImageHelpers\InstallHelpers.ps1:1018 char:9

•     throw "Signature thumbprint do not match expected."
  

•     ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  

  • CategoryInfo : OperationStopped: (Signature thumb...match expected.:String) [], RuntimeException
  • FullyQualifiedErrorId : Signature thumbprint do not match expected.

Provisioning step had errors: Running the cleanup provisioner, if present...

Could there be a thumbprint that needs updating?

Platforms affected

• Azure DevOps
• GitHub Actions - Standard Runners
• GitHub Actions - Larger Runners

Runner images affected

• Ubuntu 20.04
• Ubuntu 22.04
• Ubuntu 24.04
• macOS 13
• macOS 13 Arm64
• macOS 14
• macOS 14 Arm64
• macOS 15
• macOS 15 Arm64
• Windows Server 2019
• Windows Server 2022
• Windows Server 2025

Image version and build link

windows2019 and windows2022

Is it regression?

no

Expected behavior

To download vc_redist.x64 and install the software

Actual behavior

Downloading package from https://aka.ms/vs/17/release/vc_redist.x64.exe to D:\temp\vc_redist.x64.exe...
Package downloaded in 0.42 seconds
Signature thumbprint do not match expected.
At C:\Program Files\WindowsPowerShell\Modules\ImageHelpers\InstallHelpers.ps1:1018 char:9

•     throw "Signature thumbprint do not match expected."
  

•     ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  

  • CategoryInfo : OperationStopped: (Signature thumb...match expected.:String) [], RuntimeException
  • FullyQualifiedErrorId : Signature thumbprint do not match expected.

Repro steps

Run the create VM pipeline for windows2019 or windows 2022

[Prabhatkumar59]

Hi @rzwiers - Thank you for bringing this issue to our attention. We will look into this issue and will update you accordingly after investigating.


[srepec]

We get a similar error but for vs_Enterprise.exe
azure-arm.image: Downloading package from https://aka.ms/vs/17/release/vs_Enterprise.exe to D:\temp\vs_Enterprise.exe... azure-arm.image: Package downloaded in 1.08 seconds azure-arm.image: Signature thumbprint do not match expected.

azure-arm.image: At C:\Program Files\WindowsPowerShell\Modules\ImageHelpers\InstallHelpers.ps1:1018 char:9 azure-arm.image: + throw "Signature thumbprint do not match expected." azure-arm.image: + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ azure-arm.image: + CategoryInfo : OperationStopped: (Signature thumb...match expected.:String) [], RuntimeException azure-arm.image: + FullyQualifiedErrorId : Signature thumbprint do not match expected.

[Prabhatkumar59]

Hi @srepec - Thanks for your comment, we are looking into this issue closely and will update you after investigating and a fix:)