blackroad-simple-launch/faq.html at master · blackboxprogramming/blackroad-simple-launch · GitHub

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<!DOCTYPE html>
<html lang="en">
<head>
    <meta charset="UTF-8">
    <meta name="viewport" content="width=device-width, initial-scale=1.0">
    <title>FAQ - BlackRoad OS</title>

    <!-- SEO Meta Tags -->
    <meta name="description" content="Frequently asked questions about BlackRoad OS - pricing, features, integrations, and more.">

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</head>
<body>
    <div class="header">
        <div style="margin-bottom: 30px;">
            <a href="index.html" class="nav-link">Home</a>
            <a href="pricing.html" class="nav-link">Pricing</a>
            <a href="faq.html" class="nav-link">FAQ</a>
            <a href="dashboard.html" class="nav-link">Dashboard</a>
        </div>
        <h1>Frequently Asked Questions</h1>
        <p>Everything you need to know about BlackRoad OS</p>
    </div>

    <div class="container">
        <!-- General -->
        <div class="faq-category">
            <h2>🎯 General Questions</h2>

            <div class="faq-item">
                <div class="faq-question">What is BlackRoad OS?</div>
                <div class="faq-answer">
                    BlackRoad OS is an AI-powered operating system for teams. We combine deployment, collaboration, workflow automation, and analytics into one beautiful platform. Think of it as replacing Slack + GitHub + Linear + Notion + Vercel + Railway + 6 other tools with a single, unified system.
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">Who is BlackRoad OS for?</div>
                <div class="faq-answer">
                    <strong>Startups</strong> shipping MVPs to market, <strong>dev teams</strong> tired of tool sprawl, <strong>solo builders</strong> who need enterprise features without enterprise complexity, and <strong>agencies</strong> managing multiple client projects.
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">How is this different from other platforms?</div>
                <div class="faq-answer">
                    We're <strong>AI-first from the ground up</strong>. Every feature is designed for the era of AI-powered development. Plus, we're building in public and giving our founding members 50% off for life. We're rewarding early adopters, not treating them as guinea pigs.
                </div>
            </div>
        </div>

        <!-- Pricing & Billing -->
        <div class="faq-category">
            <h2>💰 Pricing & Billing</h2>

            <div class="faq-item">
                <div class="faq-question">How does the 14-day free trial work?</div>
                <div class="faq-answer">
                    Sign up, enter your payment info, and use BlackRoad OS free for 14 days. <strong>No charges until day 15.</strong> Cancel anytime before then and you won't be charged a cent. No tricks, no hidden fees.
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">What's the Founding Member deal?</div>
                <div class="faq-answer">
                    The first 100 customers get <strong>50% off FOREVER</strong>. That means $29/month instead of $58, for as long as you stay subscribed. Plus you get early access to new features, priority support, and a founding member badge. Only <strong>79 spots left</strong>.
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">Can I cancel anytime?</div>
                <div class="faq-answer">
                    <strong>Yes, absolutely.</strong> No long-term contracts. No cancellation fees. Cancel with one click from your dashboard. If you're a founding member, you can always come back at the same $29/mo rate.
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">Do you offer refunds?</div>
                <div class="faq-answer">
                    We offer a <strong>14-day money-back guarantee</strong>. If you're not satisfied within the first 14 days, email us and we'll refund you immediately, no questions asked.
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">What payment methods do you accept?</div>
                <div class="faq-answer">
                    We accept all major credit cards (Visa, Mastercard, Amex, Discover) via Stripe. We also support ACH bank transfers for annual plans.
                </div>
            </div>
        </div>

        <!-- Features & Technical -->
        <div class="faq-category">
            <h2>⚡ Features & Technical</h2>

            <div class="faq-item">
                <div class="faq-question">What can I deploy with BlackRoad OS?</div>
                <div class="faq-answer">
                    <strong>Anything.</strong> Next.js, React, Vue, Node.js, Python, Go, Rust—we support all major frameworks. We deploy to Cloudflare Pages for static sites and Railway for backend services. Global edge performance out of the box.
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">How do the AI-powered workflows work?</div>
                <div class="faq-answer">
                    You can create custom AI agents for code reviews, automated testing, customer support, documentation, and more. They integrate with Claude, GPT-4, and other models. Just describe what you want and the AI builds the workflow.
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">Is my data secure?</div>
                <div class="faq-answer">
                    <strong>Absolutely.</strong> We use enterprise-grade encryption (AES-256), SOC 2 compliant infrastructure, and never train AI models on your data. Your code and data stay private. We also support SSO and SAML for Enterprise customers.
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">Do you have an API?</div>
                <div class="faq-answer">
                    <strong>Yes!</strong> Full REST API with webhooks. Integrate BlackRoad OS with any tool in your stack. Documentation at <strong>docs.blackroad.io</strong> (coming soon).
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">What integrations do you support?</div>
                <div class="faq-answer">
                    GitHub, GitLab, Bitbucket, Slack, Discord, Linear, Notion, Stripe, Clerk, and 50+ more. Don't see what you need? Request it and we'll build it.
                </div>
            </div>
        </div>

        <!-- Support & Onboarding -->
        <div class="faq-category">
            <h2>💬 Support & Onboarding</h2>

            <div class="faq-item">
                <div class="faq-question">How do I get started?</div>
                <div class="faq-answer">
                    1. Sign up for the 14-day trial<br>
                    2. Connect your GitHub/GitLab account<br>
                    3. Deploy your first project (takes 2 minutes)<br>
                    4. Join our Discord community<br>
                    5. Book an onboarding call (optional but recommended)
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">What kind of support do you offer?</div>
                <div class="faq-answer">
                    <strong>All plans</strong> include email support (response within 24 hours). <strong>Founding members</strong> get priority support (response within 4 hours) plus direct access to our team on Discord. <strong>Enterprise</strong> customers get 24/7 phone support and a dedicated account manager.
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">Do you offer training or onboarding?</div>
                <div class="faq-answer">
                    <strong>Yes!</strong> All customers can book a free 30-minute onboarding call. Enterprise customers get custom team training sessions. We also have video tutorials, documentation, and a community Discord.
                </div>
            </div>
        </div>

        <!-- Founding Members -->
        <div class="faq-category">
            <h2>🏆 Founding Member Program</h2>

            <div class="faq-item">
                <div class="faq-question">Why only 100 founding members?</div>
                <div class="faq-answer">
                    We want to keep it exclusive and give our first customers <strong>real VIP treatment</strong>. 100 is small enough that we can personally help each founding member succeed while building exactly the features they need.
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">What if I sign up later? Can I still get the discount?</div>
                <div class="faq-answer">
                    <strong>No.</strong> The 50% lifetime discount is only for the first 100 customers. Once all 100 spots are claimed, the price goes up to $58/month permanently. We're not doing this as a marketing gimmick—founding members get rewarded for taking a chance on us early.
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">What happens if I cancel and want to come back?</div>
                <div class="faq-answer">
                    Your founding member status is <strong>permanent</strong>. Cancel anytime and you can always reactivate at the same $29/month rate. The discount follows you forever.
                </div>
            </div>
        </div>

        <!-- Technical Details -->
        <div class="faq-category">
            <h2>🔧 Technical Details</h2>

            <div class="faq-item">
                <div class="faq-question">Where is my data hosted?</div>
                <div class="faq-answer">
                    We use <strong>Cloudflare's global network</strong> for edge hosting and <strong>Railway</strong> for database infrastructure. Your data is replicated across multiple regions for reliability. Enterprise customers can choose specific regions or even on-premise deployment.
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">What's your uptime guarantee?</div>
                <div class="faq-answer">
                    We target <strong>99.9% uptime</strong> for all plans. Enterprise customers get a 99.95% SLA with credits for any downtime. Real-time status at <strong>status.blackroad.io</strong>.
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">How do you handle backups?</div>
                <div class="faq-answer">
                    <strong>Automated daily backups</strong> with 30-day retention. Point-in-time recovery for Enterprise. You can also export your data anytime in standard formats (JSON, CSV, SQL).
                </div>
            </div>
        </div>

        <!-- CTA -->
        <div class="cta-box">
            <h2>Still have questions?</h2>
            <p>We're here to help! Email us or start your free trial now.</p>
            <a href="https://buy.stripe.com/9B6cN4fOr6bYbvi8xD" class="button">Start Free Trial - Get 50% Off</a>
            <a href="mailto:blackroad.systems@gmail.com" class="button secondary">Email Us</a>
        </div>
    </div>
</body>
</html>