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Title: Account locked out after API automation — "Error creating a new user" on login #28269

@notswimmingbutdrowning

Description

@notswimmingbutdrowning

Describe the bug

My account has been locked out of the Cal.com dashboard since running
an automation script that made rapid API calls. When I try to sign in with Google (my usual and only
sign-in method), I'm redirected to:

https://app.cal.com/auth/error?error=user-creation-error

The page displays: "Error creating a new user. Please try again." with a link to go back to the
login page.

The account itself is fully functional — API calls (e.g. GET /v2/me, GET /v2/event-types) return
successfully with my user ID. Only the dashboard login is broken.

Steps to reproduce

  1. Run an automation script that makes ~40-50 API calls in quick succession (with 200-300ms spacing),
    some of which returned 400/403 errors
  2. Attempt to sign in to the dashboard via "Sign in with Google"
  3. Redirected to /auth/error?error=user-creation-error

Expected behavior

After any rate-limit cooldown period, the dashboard login should work normally again.

Actual behavior

The account has been locked out for over 30 minutes. Tested across multiple browsers and incognito
mode — same result every time. This is the same issue as #23414, which was resolved by a Cal.com team
member manually unlocking the account.

What browsers are you seeing the problem on?

Chrome (latest, Linux), Firefox, Chrome Incognito

Troubleshooting attempted

  • Cleared cookies and cache
  • Tried incognito/private browsing
  • Tried different browsers
  • Waited 30+ minutes
  • Confirmed API access still works via curl

Additional context

This appears to be a recurring platform bug where rapid API usage triggers an auth-side lockout that
doesn't auto-recover. See also #23414 and #21967.

I'd appreciate it if the account could be unlocked at your earliest convenience — I'm in the middle
of a client go-live. Thank you!

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