Describe the bug
My account has been locked out of the Cal.com dashboard since running
an automation script that made rapid API calls. When I try to sign in with Google (my usual and only
sign-in method), I'm redirected to:
https://app.cal.com/auth/error?error=user-creation-error
The page displays: "Error creating a new user. Please try again." with a link to go back to the
login page.
The account itself is fully functional — API calls (e.g. GET /v2/me, GET /v2/event-types) return
successfully with my user ID. Only the dashboard login is broken.
Steps to reproduce
- Run an automation script that makes ~40-50 API calls in quick succession (with 200-300ms spacing),
some of which returned 400/403 errors
- Attempt to sign in to the dashboard via "Sign in with Google"
- Redirected to
/auth/error?error=user-creation-error
Expected behavior
After any rate-limit cooldown period, the dashboard login should work normally again.
Actual behavior
The account has been locked out for over 30 minutes. Tested across multiple browsers and incognito
mode — same result every time. This is the same issue as #23414, which was resolved by a Cal.com team
member manually unlocking the account.
What browsers are you seeing the problem on?
Chrome (latest, Linux), Firefox, Chrome Incognito
Troubleshooting attempted
- Cleared cookies and cache
- Tried incognito/private browsing
- Tried different browsers
- Waited 30+ minutes
- Confirmed API access still works via
curl
Additional context
This appears to be a recurring platform bug where rapid API usage triggers an auth-side lockout that
doesn't auto-recover. See also #23414 and #21967.
I'd appreciate it if the account could be unlocked at your earliest convenience — I'm in the middle
of a client go-live. Thank you!
Describe the bug
My account has been locked out of the Cal.com dashboard since running
an automation script that made rapid API calls. When I try to sign in with Google (my usual and only
sign-in method), I'm redirected to:
https://app.cal.com/auth/error?error=user-creation-error
The page displays: "Error creating a new user. Please try again." with a link to go back to the
login page.
The account itself is fully functional — API calls (e.g.
GET /v2/me,GET /v2/event-types) returnsuccessfully with my user ID. Only the dashboard login is broken.
Steps to reproduce
some of which returned 400/403 errors
/auth/error?error=user-creation-errorExpected behavior
After any rate-limit cooldown period, the dashboard login should work normally again.
Actual behavior
The account has been locked out for over 30 minutes. Tested across multiple browsers and incognito
mode — same result every time. This is the same issue as #23414, which was resolved by a Cal.com team
member manually unlocking the account.
What browsers are you seeing the problem on?
Chrome (latest, Linux), Firefox, Chrome Incognito
Troubleshooting attempted
curlAdditional context
This appears to be a recurring platform bug where rapid API usage triggers an auth-side lockout that
doesn't auto-recover. See also #23414 and #21967.
I'd appreciate it if the account could be unlocked at your earliest convenience — I'm in the middle
of a client go-live. Thank you!