Adding teammate breaks sync with "Could not find referenced Team"

[dmontagu]

We are trying to set it up so that multiple different users can add the "linear" label to issues on GitHub, and get it to create a sync'ed issue in Linear.

If I delete all syncs and clear out the webhooks on GitHub and Linear, then reconfigure from scratch through synclinear.com, everything works for (just) me — I can label issues as "Public" on Linear, or "linear" on GitHub, and get synchronization.

However, even after I have configured the synchronization, it doesn't work when any other users try to add the "linear" label on GitHub.

I had one user authorize synclinear with his GitHub account, and here is the response of the webhook installed in the repo when he tried to trigger it immediately afterward:

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So, we then had him create a synchronization between the relevant Linear team and GitHub repository (which I had also already configured), and after he did that, when either of us tries to add the "linear" label to a GitHub issue, we get the following response:

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I can clear everything out and get it working for just my account again, but is there any way we can get this to work for multiple users simultaneously? Sorry if we missed something and are not going through the configuration process properly.

[tedspare]

Thanks for isolating this, @dmontagu - sorry for the late reply.

The final configuration you described is as intended (each team member chooses the team + repo to synchronize). Sometimes the webhook secret fails to update after re-syncing.

Could you get in touch with me privately to reset the webhook secret?

[cmrlp]

@tedspare to clarify -- does linearsync now only work for one user to create issues from github and send them to linear on a repo <-> team basis?

Back in April, we had this running more or less fine, and our entire team could create issues in github, and see them pop up in linear. After upgrading our self-hosted instance, it now only works for me, and it ignores any of my team member's new issues

[xiaofei-du]

@tedspare to clarify -- does linearsync now only work for one user to create issues from github and send them to linear on a repo <-> team basis?

I have the same question. I made it work for myself (create on GitHub, and synced to Linear). Then, my team member configured by chosing the team + repo to synchronize on his side, now we encountered the 403 error. Even I can't create an issue on GitHub and get it synced on Linear.

{"success":false,"message":"GitHub webhook secret doesn't match up."}