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Software Requirements Specification

Overview

This document outlines the requirements for a software solution that leverages the Azure Support API to create a multi-subscription web portal for managing support cases under a single tenant.

Requirements

  1. Multi-Subscription Web Portal

    • Utilize the Azure Support API to develop a web portal capable of handling multiple subscriptions.

  2. Aggregated Support Case View

    • Support the aggregation of support cases from multiple subscriptions within the same tenant.
    • Display the aggregated cases in a clear, list-based format.

  3. Real-Time Case Timeline

    • Implement an AJAX-like dynamic interface that provides real-time updates of the case timeline.
    • Ensure smooth and continuous updates without refreshing the entire page.

  4. Unified Case Management Interface

    • Enable users to view and reply to individual support cases within a single window.
    • Provide functionality to reply to multiple cases concurrently, enhancing operational efficiency.