CF3ENGINE ERROR

[chandresh1992]

FACING SOME ISSUE WHILE STARTING SERVICE
Starting cf-hub... [ OK ]
error: 1050 licenses expired on 2016-08-31 -- reverting to Free25 Edition
mdb.c:5703: Assertion 'IS_LEAF(mp)' failed in mdb_cursor_next()
/bin/bash: line 1: 4734 Aborted /var/cfengine/bin/cf-hub
Starting cf-execd... [FAILED]

if anyone can help. Thanks in Advance

[olehermanse]

Hello,

It looks like you are using CFEngine Enterprise with an expired license. Enterprise customers get support via our support portal:

https://support.northern.tech/

If you don't have access to support, you can contact us via our website:

https://cfengine.com/contact/

[chandresh1992]

Hi,
Thanks for your reply. we were using enterprises but the license expired a few years back. All service was working
2 weeks before suddenly we are getting mail and checking on the policy server some services is not starting.

when starting the service I got the below error.
mdb.c:5703: Assertion 'IS_LEAF(mp)' failed in mdb_cursor_next()

[olehermanse]

@chandresh1992 Okay, it looks like you still have Enterprise installed. Please reach out to us via our website so we can help you sort this out:

https://cfengine.com/contact/

[chandresh1992]

Request done by https://cfengine.com/contact/

Can you please help us share some docs or any troubleshooting methods so that we can fix the issue? we are on production issue.

[olehermanse]

Hi.

We didn't receive your request. Please try again or reach us at contact (at) cfengine [dot] com, and we will have someone respond and help you.

[cody-valle]

Hi @chandresh1992 - I still haven't seen any Contact Us submissions from you come through yet. I'm happy to help you directly. You can email me at cody [dot] valle [at] northern [dot] tech.

[chandresh1992]

[chandresh1992]

[chandresh1992]

We don't have any login details.

[olehermanse]

Alright, we responeded over email to a form submission now. If this was not you, feel free to email us at this address:

contact (at) cfengine [dot] com

[chandresh1992]

support@northern.tech
mail sent to the above mail ID.

[chandresh1992]

Hi,
Any update

[chandresh1992]

if possible please share us some docs so that we can fixed the issue.

[nickanderson]

All documentation can be found at https://docs.cfengine.com

Support for CFEngine Enterprise requires a valid license and support contract and is handled via our support portal at https://support.northern.tech