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Time to First Response

Question: How much time passes between when an activity requiring attention is created and the first response?

Overview

The time to first response measures how long it takes for a project or community member to respond to an activity that requires attention, such as a pull request, issue, or email. The first response is often crucial as it signals to contributors that the community is active and engaging. A long delay in response might indicate low community engagement, while a shorter response time can encourage more participation and foster a more active community.

Measuring this metric helps to understand the responsiveness of a project’s community and its overall health. Timely responses can enhance the onboarding experience for new contributors and improve retention. Additionally, fast response times may indicate a higher level of collaboration and engagement in the project, making the project environment more inclusive and welcoming.

Want to Know More?

Click to read more about this metric.

Data Collection Strategies

  • Timestamps: Collect timestamps for when activities (e.g., issues, pull requests, or emails) are created and when the first response is made.
  • Activity Tracking: Use version control systems (GitHub, GitLab), mailing lists, or forums to capture activity and response times.
  • Exclusion of Automated Responses: Make sure to exclude responses from bots or other automated systems when measuring genuine community engagement.

Filters

  • Role of responder, e.g., only count maintainer responses
  • Automated responses, e.g., only count replies from real people by filtering bots and other automated replies
  • Type of Activity, e.g., issues (see metric Issue Response Time, emails, chat, change requests

Visualizations

Visualizations for the Time to First Response metric may include response time trends for various activity types or community segments.

GrimoireLab Panel: Efficiency Timing Overview Figure 1: Response times for pull requests across different time periods (GrimoireLab)

Augur Visualization: Time to First Response Heat Map Figure 2: Distribution of time-to-first-response for issues in a project (Augur)

Augur Visualization: Mean Response Times Figure 3: Timeline showing community engagement levels by response time (Augur)


References

  • None specified.

Contributors

  • None specified.

Additional Information