Error in encoding UTF-8 and ASCII-8BIT

[MauricioAlgalan]

My vmail don't open some e-mails because have a error in encoding: "Error in encoding UTF-8 and ASCII-8BIT".

I tray some older solutions but do not work. I have gems 2.5.0 and vmail 2.9.11.

[notalex]

I work with emails encoded in non English languages and I do not see this issue at my end. Since you have ruby 2.5.0 installed, it should be able to handle any encoding.

If I could have access to one of the affected emails, it would help me replicate the issue on my end. If possible, please attach one of the affected emails to this ticket.

Please also see: https://github.com/danchoi/vmail/wiki/Provide-debug-information-when-reporting-issues

[nbossard]

Same issue here for all french emails :

Here is what is displayed instead of email

  1 Error.encountered.in.fetch_and_cache(),.message_id.<e_qCcvVCQSGUb8K5KqtRNQ@ismtpd0023p1iad2.sendgrid.net>.[INBOX]:
  2 incompatible.character.encodings:.UTF-8.and.ASCII-8BIT
  3 /Library/Ruby/Gems/2.3.0/gems/vmail-2.9.11/lib/vmail/showing_message.rb:80:in.`fetch_and_cache'
  4 /Library/Ruby/Gems/2.3.0/gems/vmail-2.9.11/lib/vmail/showing_message.rb:30:in.`block.in.show_message'
  5 /Library/Ruby/Gems/2.3.0/gems/vmail-2.9.11/lib/vmail/helpers.rb:10:in.`block.in.retry_if_needed'
  6 /Library/Ruby/Gems/2.3.0/gems/vmail-2.9.11/lib/vmail/helpers.rb:9:in.`times'
  7 /Library/Ruby/Gems/2.3.0/gems/vmail-2.9.11/lib/vmail/helpers.rb:9:in.`retry_if_needed'
  8 /Library/Ruby/Gems/2.3.0/gems/vmail-2.9.11/lib/vmail/showing_message.rb:30:in.`show_message'
  9 /System/Library/Frameworks/Ruby.framework/Versions/2.3/usr/lib/ruby/2.3.0/drb/drb.rb:1624:in.`perform_without_block'
 10 /System/Library/Frameworks/Ruby.framework/Versions/2.3/usr/lib/ruby/2.3.0/drb/drb.rb:1584:in.`perform'
 11 /System/Library/Frameworks/Ruby.framework/Versions/2.3/usr/lib/ruby/2.3.0/drb/drb.rb:1657:in.`block.(2.levels).in.main_loop'
 12 /System/Library/Frameworks/Ruby.framework/Versions/2.3/usr/lib/ruby/2.3.0/drb/drb.rb:1653:in.`loop'
 13 /System/Library/Frameworks/Ruby.framework/Versions/2.3/usr/lib/ruby/2.3.0/drb/drb.rb:1653:in.`block.in.main_loop'

---

And here is part of vmail.log

D, [2019-08-22T22:46:55.206582 #27038] DEBUG -- : Done
D, [2019-08-22T22:46:55.207347 #27038] DEBUG -- : Getting mailbox status
D, [2019-08-22T22:46:55.207408 #27038] DEBUG -- : Getting highest message id
D, [2019-08-22T22:46:55.505289 #27038] DEBUG -- : Highest seqno: 16083
D, [2019-08-22T22:46:55.663267 #27038] DEBUG -- : #search: "\"all\""
D, [2019-08-22T22:46:55.663393 #27038] DEBUG -- : Query: "15984:16083 all"
D, [2019-08-22T22:46:55.806280 #27038] DEBUG -- : - Query got 100 results; max seqno: 16083
D, [2019-08-22T22:46:55.806388 #27038] DEBUG -- : Clearing cached message
D, [2019-08-22T22:46:55.806435 #27038] DEBUG -- : Fetching headers for 100 messages
D, [2019-08-22T22:47:17.785489 #27038] DEBUG -- : Show message: "<T34VEtty6JMfPehg_DFwhA.0@notifications.google.com>"
D, [2019-08-22T22:47:17.785776 #27038] DEBUG -- : - found message <T34VEtty6JMfPehg_DFwhA.0@notifications.google.com>
D, [2019-08-22T22:47:17.785811 #27038] DEBUG -- : - message has plaintext? false
D, [2019-08-22T22:47:17.785831 #27038] DEBUG -- : - full message cache miss
D, [2019-08-22T22:47:17.786059 #27038] DEBUG -- : - fetching message uid 45911
D, [2019-08-22T22:47:18.331975 #27038] DEBUG -- : Error encountered in fetch_and_cache(), message_id <T34VEtty6JMfPehg_DFwhA.0@notifications.google.com> [INBOX]:
incompatible character encodings: UTF-8 and ASCII-8BIT
/Library/Ruby/Gems/2.3.0/gems/vmail-2.9.11/lib/vmail/showing_message.rb:80:in `fetch_and_cache'
/Library/Ruby/Gems/2.3.0/gems/vmail-2.9.11/lib/vmail/showing_message.rb:30:in `block in show_message'
/Library/Ruby/Gems/2.3.0/gems/vmail-2.9.11/lib/vmail/helpers.rb:10:in `block in retry_if_needed'
/Library/Ruby/Gems/2.3.0/gems/vmail-2.9.11/lib/vmail/helpers.rb:9:in `times'
/Library/Ruby/Gems/2.3.0/gems/vmail-2.9.11/lib/vmail/helpers.rb:9:in `retry_if_needed'
/Library/Ruby/Gems/2.3.0/gems/vmail-2.9.11/lib/vmail/showing_message.rb:30:in `show_message'
/System/Library/Frameworks/Ruby.framework/Versions/2.3/usr/lib/ruby/2.3.0/drb/drb.rb:1624:in `perform_without_block'
/System/Library/Frameworks/Ruby.framework/Versions/2.3/usr/lib/ruby/2.3.0/drb/drb.rb:1584:in `perform'
/System/Library/Frameworks/Ruby.framework/Versions/2.3/usr/lib/ruby/2.3.0/drb/drb.rb:1657:in `block (2 levels) in main_loop'
/System/Library/Frameworks/Ruby.framework/Versions/2.3/usr/lib/ruby/2.3.0/drb/drb.rb:1653:in `loop'
/System/Library/Frameworks/Ruby.framework/Versions/2.3/usr/lib/ruby/2.3.0/drb/drb.rb:1653:in `block in main_loop'
D, [2019-08-22T22:47:18.332050 #27038] DEBUG -- : Showing message message_id: <T34VEtty6JMfPehg_DFwhA.0@notifications.google.com>

Thanks for any suggestion on how to solve it.
Nicolas.

[nbossard]

Reverted to version 2.9.10 issue is no more present... something failed in 2.9.11 :-)