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[Photos App] Multiple crashes of app #3219

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thfsilvab opened this issue Sep 10, 2024 · 1 comment
Closed

[Photos App] Multiple crashes of app #3219

thfsilvab opened this issue Sep 10, 2024 · 1 comment
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- photos Relates to the Ente Photos --mobile Platform is mobile

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@thfsilvab
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thfsilvab commented Sep 10, 2024

Description

I've been experiencing the app crash a lot, but especially when uploading big sized files (long videos, for example). I didn't attempt to understand what exactly was happening, but I extracted a log file before the app crashed again.

Device: Samsung Galaxy S23 Ultra
Android Version: 14
One UI Version: 6.1

2024-9-10.txt

Version

0.9.35

What product are you using?

Ente Photos

What platform are you using?

Mobile - Android

@ua741
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ua741 commented Nov 5, 2024

There was a regression in the older version of the app. Please upgrade to the latest version. Also. if you are uploading large videos, I would suggest you to enable Resumable Upload from the Backup Settings. If you still face the crash, please feel free to comment on this issue.

@ua741 ua741 closed this as completed Nov 5, 2024
@ua741 ua741 added --mobile Platform is mobile - photos Relates to the Ente Photos and removed triage labels Nov 5, 2024
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Labels
- photos Relates to the Ente Photos --mobile Platform is mobile
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