Customer PII Data Masked in Order API Response (Unicommerce)

[dsk1991]

Dear Support Team,

We are currently integrating our ERP system with the Unicommerce API for order synchronization from Shopify Channal.

While fetching order details from the API, we are receiving customer information such as name, phone number, and address fields in a masked format (****). Because of this masking, our ERP system is unable to capture the actual customer details required for order processing, billing, and shipping.

Below is a sample response received from the API where the customer information is masked.

Sample JSON Response:

{
    "addresses": [
        {
            "addressLine1": "********",
            "addressLine2": "********",
            "city": "Raisen",
            "country": "IN",
            "name": "********",
            "phone": "********",
            "pincode": "464551",
            "state": "MP"
        }
    ],
    "billingAddress": {
        "addressLine1": "********",
        "addressLine2": "********",
        "city": "Raisen",
        "country": "IN",
        "name": "********",
        "phone": "********",
        "pincode": "464551",
        "state": "MP"
    },
    "notificationEmail": "********",
    "notificationMobile": "********"
}

We request you to please enable PII access / customer data visibility for our API credentials so that the complete customer information (name, phone, email, and address) can be received in the API response.

This information is required for proper order creation and customer records in our ERP.

Please let us know if any additional permissions or configuration changes are required from our side.

[Shivani-CL]

This is not related to this app. The issue from the Unicommerce end. You need to speak with them and ask them to enable PII info on your account's API email