Define Jira authentication strategy: interim service account credentials

[fullsend-ai-triage]

Note

This issue was automatically generated from meeting notes by the scribe agent.
Please review, edit, and add any missing context before prioritizing.

Problem

Jira integration requires an authentication model, and the team needs a defined strategy for how fullsend authenticates with Jira instances. The current approach lacks a documented, agreed-upon authentication mechanism that balances operational simplicity with security best practices.

Options considered

• Long-lived service account credentials (adopted as interim) — use a persistent service account token for Jira API access. Trade-off: simple to implement and operate, but long-lived credentials carry higher security risk if not rotated.
• Short-lived OIDC/OAuth tokens — use federated identity to obtain temporary Jira access tokens. Trade-off: more secure but significantly more complex to implement and requires Jira-side OIDC configuration.
• Per-user OAuth flow — each user authenticates individually. Trade-off: better audit trail but poor UX for automated agent workflows.

Acceptance criteria

• Interim authentication model (long-lived service account credentials) implemented and documented
• Credential rotation guidance documented for operators
• Migration path to a more secure authentication model outlined
• Jira data leakage risks assessed per existing concerns (see Document Jira data leakage risks for public repository configurations #2513)

Related

• Related: Document Jira data leakage risks for public repository configurations #2513 (Document Jira data leakage risks for public repository configurations)
• In progress: PR #3812 — ADR 0069 for Jira project enrollment via fullsend CLI
• Source: Meeting notes

[fullsend-ai-prioritize]

RICE Priority Score: 0.75

Score breakdown

Dimension	Score	Reasoning
Reach	1.5	Jira is a widely-used project management tool, and authentication is foundational to enabling the Jira integration for all customers who use it. Multiple strategic customers likely rely on Jira, but without customer-research data the exact reach is uncertain. Scoring 1.5 to reflect likely impact on multiple customers/orgs.
Impact	1.5	Without a defined and implemented authentication strategy, the Jira integration cannot function securely. This is a blocking infrastructure decision that enables the broader Jira feature set. However, the interim solution (service account credentials) is straightforward, and the issue is more about formalizing and documenting an approach than unblocking a critical outage. Scoring 1.5 for significant enablement value.
Confidence	0.5	The issue is well-structured with clear acceptance criteria, options analysis, and related work (PR #3812, issue #2513). However, it was auto-generated from meeting notes with no human comments or labels to confirm priority, and I lack customer-research data to validate the reach estimate. Scoring 0.5 for medium confidence.
Effort	1.5	The scope includes implementing interim auth with service account credentials, documenting credential rotation, outlining a migration path to OIDC/OAuth, and assessing data leakage risks per #2513. An ADR PR (#3812) is already in progress, which reduces some effort. Multiple deliverables across implementation, documentation, and security assessment warrant a moderate score of 1.5.

Formula: (1.5 x 1.5 x 0.5) / 1.5 = 0.75