Request to Remove Credit Card & Transfer Subscription from Deactivated Account

[Zen-Hamza]

Hi GitLens Support,

I recently left my previous employer and no longer have access to my corporate GitHub account ([email protected]). My personal credit card was added to the GitLens subscription tied to that account.

I kindly request:

Removal of my credit card details from the subscription.

Cancellation of any active subscriptions tied to that account to avoid further billing.

If possible, transfer my subscription to my personal GitHub account (https://github.com/HamzaMalik95).

Please let me know if you need any proof of ownership (e.g., last 4 digits of the card).

Thank you for your help!

Best Regards,
Hamza Ejaz Malik

[Zen-Hamza]

Please note its super important to get this fixed please can someone pleas help

[Zen-Hamza]

I have already rasied a case from
https://help.gitkraken.com/gitlens/gl-contact-support/?product_s_=GitLens
got no response whatsoever, emailed [email protected] and got no support either
I am really stuck atm and would appreciate if someone fixes this

[Zen-Hamza]

@eamodio can you please check this out

[Zen-Hamza]

can someone please check this I have been facing this issue for quite a while now

[SpaceMerlin33]

Hey @Zen-Hamza I just pinged the team, we'll make sure someone checks this for you.

[chrisbowieaz]

Hello @Zen-Hamza we will be more than happy to assist with this. I responded to your ticket created today with some steps that need your action. Thanks!

[Zen-Hamza]

@chrisbowieaz I have done as suggested over email what shall I do next.