Precondition Failed when unenrolling a device

[StephaneConq]

Hi,

When I try to delete a specific Device, I have the message that it somehow works, but it is still in the database and still in the device list.
I also tried deleting it directly from Datastore, but it keeps coming back for some reason.
By the way, this device is locked, but when I try to unlock it, I have an error :
Directory API call to reenable Chrome device failed with a <class 'googleapiclient.errors.HttpError'> exception because Precondition Failed

This occurs here

Any idea of what the cause is ?

[StephaneConq]

Also, by doing the same action with the 'Try it yourself' on the API reference documentation, we have this error :

{
	"error": {
		"errors": [{
			"domain": "global",
			"reason": "conditionNotMet",
			"message": "Delinquent account.",
			"locationType": "header",
			"location": "If-Match"
		}],
		"code": 412,
		"message": "Delinquent account."
	}
}

[helfrichmichael]

I think I might need a little more context on the journey for what you're trying to do to make sure I guide you down the right path.

One thing worth noting is when you unenroll a device, it will remain in datastore, but with the enrolled field set to false. You shouldn't delete this from Datastore probably unless it is somehow causing an issue.

You could additionally try clearing the device index and then reindexing it to see if that remediates (can do this via the Configuration view in the web app).