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Crash on ARM64 while running Adobe Premiere Pro 2025 (25.1.0.73) #38215

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kmsigma opened this issue Mar 28, 2025 · 0 comments
Open

Crash on ARM64 while running Adobe Premiere Pro 2025 (25.1.0.73) #38215

kmsigma opened this issue Mar 28, 2025 · 0 comments
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Issue-Bug Something isn't working Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams

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@kmsigma
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kmsigma commented Mar 28, 2025

Microsoft PowerToys version

0.89.0

Installation method

PowerToys auto-update

Running as admin

No

Area(s) with issue?

PowerToys Run

Steps to reproduce

Running Adobe Premiere Pro 2025 on ARM64 (Surface Laptop, 7th Generation)
Encountered a screen freeze and video reset while running Adobe Premiere Pro. After the video was restored and the screen was interactive again, I received the popup requesting I upload my log to the GitHub. Therefore I am.

This happens occasionally, but isn't consistent in its ability to be reproduced.

✔️ Expected Behavior

Nothing. Seriously, I'm not expecting anything to happen except the other programs to continue running.

❌ Actual Behavior

PowerToys produced an error message suggesting uploading the log, therefor I am.

Adobe Premiere Pro_2025-03-28.txt

Other Software

Results of Get-Process and Get-PnPDevice included for additional diagnosis. (In Get-Process, you can probably ignore the pwsh.exe command as that's what was running to record the data.

Get-Process | Sort-Object -Property Id | Select-Object NPM, PM, WS, CPU, Id, SI, ProcessName, Handles, CommandLine

Get-Process Output..json

Get-PnpDevice | Sort-Object -Property Class, Parent, InstanceID | Select-Object -Property Status, Class, Name, InstanceId

Get-PnpDevice Output.json

@kmsigma kmsigma added Issue-Bug Something isn't working Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams labels Mar 28, 2025
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