diff --git a/src/react/docs/workshop-guidance/devices/RMD_113.md b/src/react/docs/workshop-guidance/devices/RMD_113.md index 6b74ba4d0..8d7cd422c 100644 --- a/src/react/docs/workshop-guidance/devices/RMD_113.md +++ b/src/react/docs/workshop-guidance/devices/RMD_113.md @@ -2,9 +2,43 @@ ## Overview +## Benefits + +**Real-Time Support:** Remote Assist allows IT support staff to provide real-time assistance to users, helping them resolve issues quickly and efficiently. + +**Screen Sharing and Control:** IT administrators can view and control the user's device screen, making it easier to troubleshoot and fix problems remotely. + +**Unattended Access:** For devices like digital signage or those needing maintenance during off-hours, Remote Assist supports unattended access, allowing IT to perform tasks without user interaction. + +**Compliance Warnings:** Before connecting, IT staff can see compliance warnings, ensuring they are aware of any potential security risks on the device. + +## Drawbacks + +**Privacy Concerns:** Users might be concerned about their privacy, especially if full control of their device is granted to IT staff. + +**Dependency on Connectivity:** Remote Assist requires a stable internet connection, which might not always be available. + +**Complex Setup:** Initial setup and configuration can be complex, requiring careful planning and execution. + +## Impact on End Users + +**Improved Support:** Users receive faster and more efficient support, reducing downtime and improving productivity. + +**Minimal Disruption:** With features like unattended access, support can be provided with minimal disruption to the user's workflow. + +**Training and Awareness:** Users may need to be informed about how Remote Assist works and what to expect during a support session. + +## Relation to Zero Trust + +**Continuous Monitoring:** Remote Assist supports the Zero Trust principle by enabling continuous monitoring and validation of device compliance. + +**Least Privilege:** Access controls can be configured to ensure that IT staff only have the necessary permissions to perform their tasks, aligning with the principle of least privilege. + +**Proactive Security:** By providing real-time support and addressing issues promptly, Remote Assist helps maintain a proactive security posture, which is a key aspect of Zero Trust. ## Reference -* +* **Remote Help on Android with Microsoft Intune** https://learn.microsoft.com/en-us/mem/intune/fundamentals/remote-help-android +