out-off-work-time.md

Night and Holiday Switch

Purpose

In this section, rules for operating the station during non-working hours, holidays, and weekends are described. During non-working days, typically no employees are available to answer calls, so a voice notification is played to the caller requesting them to call back during regular business hours.

Creating a rule

To add a new rule, click on the "Add Time Interval" button.

A form for creating a new rule will open.

In the form, you will find the following fields:

• Period: The calendar period when employees are absent from the office, such as during New Year's or May holidays.
• Weekdays: Specific weekdays for which the rule will be applied.
• Time Range: The time period during the day when employees are absent.
• Incoming Call Action: You can choose to play a sound file or perform a call transfer. Call transfer options include transferring the call to a conference, IVR menu, queue, internal employee extension, or specific termination numbers.

In the Note field, you can add a note with a description of the created rule, so that you can quickly navigate through the essence of this rule using this description. With the eraser button, you can clear the fields opposite which this button is located.

Apply only to certain incoming routes

By activating this function, a new menu "Route restrictions" will appear on top of you

Here you can choose which specific routes the rule you are creating will apply to.

Examples of rules

This rule is used for calls during non-working hours from Monday to Friday, specifically from 7:00 PM to 9:00 AM

This rule is used to handle calls on Saturdays and Sundays.