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Pro: Cancellation Reasons #8563

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garethrees opened this issue Feb 4, 2025 · 0 comments · May be fixed by #8592
Open

Pro: Cancellation Reasons #8563

garethrees opened this issue Feb 4, 2025 · 0 comments · May be fixed by #8592
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enhancement Adds new functionality f:payments professional x:uk

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@garethrees
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Stripe now has more support for collecting cancellation reasons after a subscriber cancels their subscription. These get recorded in Stripe via Billing > Subscriptions > subscription details page.

After the user cancels, we should display a form that requests their reasons. The options given in the Stripe documentation are fine.

Image

If we can use something pre-made from Stripe, all the better, but writing our own form and submitting via the API would be fine.
gbp added a commit that referenced this issue Feb 20, 2025
@gbp
Update Pro subscription cancellation
a633c76 
Collect cancellation reason and pass this to Stripe.

Will allow us to analyse why Pro users cancel their subscriptions.

Fixes #8563
@gbp gbp linked a pull request Feb 20, 2025 that will close this issue
Open
gbp added a commit that referenced this issue Feb 20, 2025
@gbp
Update Pro subscription cancellation
90ec61c 
Collect cancellation reason and pass this to Stripe.

Will allow us to analyse why Pro users cancel their subscriptions.

Fixes #8563
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enhancement Adds new functionality f:payments professional x:uk
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[#8563] Update Pro subscription cancellation mysociety/alaveteli
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