No push notifications on Talk app

[kevinrmpl]

Steps to reproduce

1. Sign in
2. Endless loading screen (only stoppable when force stop app)
3. After force stop, all chats are there; able to write and recieve messages
4. Turn on all needed settings for push notifications without success

Expected behaviour

Push notifications when receiving messages

Actual behaviour

No notifications at all

Device brand and model

samsung SM-S918B

Android version

34

Nextcloud Talk app version

19.0.1

Nextcloud server version

29.0.6

Talk version

19.0.8

Custom Signaling server configured

None

Custom TURN server configured

None

Custom STUN server configured

None

Android logs

Meta information

Generation of system report

13 Sept 2024 13:25:27

Phone

Device

samsung SM-S918B

Android version

34

Google Play services

Google Play services are available

App

App name

Nextcloud Talk

App version

v19.0.1

Build flavor

gplay

Battery settings

Battery optimization is ignored, all fine

Notification permissions

Notifications are granted

Calls notification channel enabled?

Yes

Messages notification channel enabled?

Yes

Firebase push token

No firebase push token set. Please create a bug report.

Latest firebase push token generation

Unknown

Latest firebase push token fetch

Unknown

Registered users

1

Current account

Server

https://nc.iqo.uni-hannover.de

User

Kevin Rempel ([email protected])

User status enabled?

Yes

Server notification app installed?

Yes

Latest push registration at server

Not yet registered at server

Latest push registration at push proxy

Not yet registered at push proxy

Server version

29.0.6

Server Talk version

19.0.8

Signaling Mode

External

Server log

No response

Additional information

No response

[kevinrmpl]

I saw the issue with same problem, where it was fixed by turning off AdGuard, which did not work out for me

[mahibi]

Does the Endless loading screen always happen when you sign in?
Does the issue with the missing notifications only happen when there was the Endless loading screen or do you have the feeling it's unrelated?

[kevinrmpl]

The endless loading screen always happens, when i try to sign in on my phone (on which i do not get notifications).
I signed in on another phone once, where the endless loading screen does not occur, there i got notifications. Therefore i guess that the loading screen and no notifications are somehow related

[mitexleo]

Make sure Google FCM is not blocked by your firewall. Also delete app data and login again (this fixes the issue for me).

[kevinrmpl]

It seems like Google FCM is not blocked and deleting app data does not work unfortunatly

[TBI-NS]

Hi, in the administration settings, under the "Discussion" tab, there is an option called "Default Notification Settings." You need to set it to "All Messages." Have you done that?