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Currently only email_cc_ids is supported which requires to be known users to zendesk. With the email_ccs property it is possible to add unknown/new email contacts to tickets which is especially useful for out bound contacts, like in their example:
The current workaround is to use the generic POST capability of the library to create tickets including those properties.
The text was updated successfully, but these errors were encountered:
staust
changed the title
Add support for setting generig email ccs
Add support for setting email_ccs property on create ticket api
Mar 7, 2024
staust
changed the title
Add support for setting email_ccs property on create ticket api
Add support email_ccs property on create ticket api
Mar 7, 2024
staust
changed the title
Add support email_ccs property on create ticket api
Add support email_ccs property at create ticket api
Mar 7, 2024
It would be nice to add support for email_ccs property at create ticket api endpoint.
https://developer.zendesk.com/documentation/ticketing/managing-tickets/creating-and-updating-tickets/#setting-email-ccs
Currently only email_cc_ids is supported which requires to be known users to zendesk. With the email_ccs property it is possible to add unknown/new email contacts to tickets which is especially useful for out bound contacts, like in their example:
The current workaround is to use the generic POST capability of the library to create tickets including those properties.
The text was updated successfully, but these errors were encountered: