Heartbeat service error code 404

[piyushg098]

I am pretty sure the API URL being formed for pubnub heartbeat service is malformed in some way. This is the URL that the SDK is making:
https://pubsub.pubnub.com/v2/presence/sub-key/sub-c-e6338fda-d90d-11e8-8de9-32e579725a69/channel/%24aws%2Fthings%2Fus-east-1%3A2fe6f560-2496-461e-8a10-178cdfe3cde6%2Fbirde_tv%2Fplayback,%24aws%2Fthings%2Fus-east-1%3A2fe6f560-2496-461e-8a10-178cdfe3cde6%2Fbirde_tv%2Fmessaging,%24aws%2Fthings%2Fus-east-1%3A2fe6f560-2496-461e-8a10-178cdfe3cde6%2Fshadow%2Fupdate,%24aws%2Fthings%2Fus-east-1%3A2fe6f560-2496-461e-8a10-178cdfe3cde6%2Fbirde_tv%2Fdelta/heartbeat?instanceid=ffd0a0ed-0bb7-4aad-a006-b7fc8672ca2b&deviceid=YY00G3432019&pnsdk=PubNub-Roku%2F4.0.0&uuid=02c21341-d248-46a4-8f21-2e615875b421&heartbeat=60&requestid=056e7a81-d053-4f28-bbc8-3694e3ff4424

And I get this in response:
{
"message": "Not found: '/v2/presence/sub-key/sub-c-e6338fda-d90d-11e8-8de9-32e579725a69/channel/$aws/things/us-east-1:2fe6f560-2496-461e-8a10-178cdfe3cde6/birde_tv/playback,$aws/things/us-east-1:2fe6f560-2496-461e-8a10-178cdfe3cde6/birde_tv/messaging,$aws/things/us-east-1:2fe6f560-2496-461e-8a10-178cdfe3cde6/shadow/update,$aws/things/us-east-1:2fe6f560-2496-461e-8a10-178cdfe3cde6/birde_tv/delta/heartbeat'",
"error": 1,
"service": "Presence"
}

Any idea why it is failing?

[parfeon]

Thanks for contacting us!
I’ve noticed, what channel names contains restricted characters according to this document: https://support.pubnub.com/support/solutions/articles/14000043769-what-are-valid-channel-names-

Please, try to make sure, what your application doesn’t use restricted characters for channel names and give it another try.

Thanks!

[piyushg098]

We have an underscore in channel name (birde_tv) but in the link, it doesn't say underscore as invalid character. Let me try changing it anyways

[parfeon]

Mostly I referenced to slashes (/), underscores probably won’t be an issue.

Here is example: $aws/things/us-east-1:2fe6f560-2496-461e-8a10-178cdfe3cde6/birde_tv/playback