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+---
+title: Collab Travel CRM Destination
+hide-boilerplate: true
+hide-dossier: false
+id: collab-travel-crm
+---
+
+{% include content/plan-grid.md name="actions" %}
+
+[Collab Travel CRM](https://collabtravelcrm.com/?utm_source=segmentio&utm_medium=docs&utm_campaign=partners) is the all-in-one platform for modern travel agencies. Sync your bookings, leads, and itineraries with your marketing stack.
+
+This destination is maintained by Collab Travel CRM. For any issues with the destination, [contact their Support team](mailto:support@collabtravelcrm.com).
+
+## Getting Started
+
+### Generate your API Key
+
+1. Log in to your [Collab Travel CRM](https://collabtravelcrm.com) account
+2. Navigate to **Settings > Integrations**
+3. Find the **Segment** integration card
+4. Click **Generate Webhook Secret**
+5. Copy the generated secret - you'll need this to configure the destination in Segment
+
+### Add the Destination
+
+1. From the Segment web app, navigate to **Connections > Catalog**
+2. Search for **Collab Travel CRM**
+3. Click **Add Destination**
+4. Select the source you want to connect and click **Next**
+5. Give your destination a name and click **Create Destination**
+6. Paste your **API Key** (webhook secret) from Collab Travel CRM
+7. Click **Save Changes**
+
+{% include components/actions-fields.html %}
+
+## Supported Events
+
+### Trip Booked
+
+Track when a customer books a trip. This event follows the Segment [E-commerce spec](https://segment.com/docs/connections/spec/ecommerce/v2/).
+
+| Property | Type | Description |
+|----------|------|-------------|
+| `order_id` | string | Unique booking identifier |
+| `revenue` | number | Total booking value |
+| `currency` | string | Currency code (e.g., "USD") |
+| `destination_city` | string | Travel destination city |
+| `destination_country` | string | Travel destination country |
+| `start_date` | string | Trip start date (ISO 8601) |
+| `end_date` | string | Trip end date (ISO 8601) |
+| `number_of_travelers` | number | Number of travelers |
+| `products` | array | Array of itinerary items |
+
+### Lead Created
+
+Track when a new lead is captured.
+
+| Property | Type | Description |
+|----------|------|-------------|
+| `lead_source` | string | Where the lead came from |
+| `interest_level` | string | Lead interest level (hot/warm/cold) |
+| `service_category` | string | Type of travel service |
+| `travel_date_interest` | string | Approximate travel dates |
+| `group_size` | number | Expected group size |
+
+### Proposal Sent
+
+Track when a proposal is sent to a client.
+
+| Property | Type | Description |
+|----------|------|-------------|
+| `proposal_id` | string | Unique proposal identifier |
+| `proposal_title` | string | Title of the proposal |
+| `total_value` | number | Total proposal value |
+| `number_of_options` | number | Number of options included |
+| `client_email` | string | Client email address |
+
+### Review Submitted
+
+Track when a client submits a review.
+
+| Property | Type | Description |
+|----------|------|-------------|
+| `review_id` | string | Unique review identifier |
+| `rating` | number | Rating score (1-5) |
+| `trip_destination` | string | Destination reviewed |
+| `review_text` | string | Review content |
+
+## Data Mapping
+
+Collab Travel CRM automatically maps Segment data to CRM contacts:
+
+| Segment Field | Collab CRM Field |
+|---------------|------------------|
+| `userId` | External ID |
+| `traits.email` | Email |
+| `traits.firstName` | First Name |
+| `traits.lastName` | Last Name |
+| `traits.phone` | Phone |
+
+## FAQ
+
+### How do I find my API Key?
+
+Navigate to **Settings > Integrations > Segment** in your Collab Travel CRM dashboard and click **Generate Webhook Secret**.
+
+### What happens to existing contacts?
+
+When an `identify` event is received for an email that already exists in your CRM, the contact is updated with the new information rather than creating a duplicate.
+
+### Are events logged for auditing?
+
+Yes, all inbound Segment events are logged in the **Segment Activity Log** accessible from your Integrations settings page.
+
+### What regions are supported?
+
+Collab Travel CRM is hosted on Supabase infrastructure with global edge functions, providing low-latency data ingestion worldwide.
+
+---
+
+*For additional support, contact [support@collabtravelcrm.com](mailto:support@collabtravelcrm.com)*