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sphinx/dev_process/dev_support_process.md

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## Steps to Submit and Resolve a Support Request
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1. Send a request to **Caroline** on Slack describing the issue.
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2. Once approved, the **Customer Service requester** creates a GitHub issue in the `SP7` repo and adds it to the **current milestone**.
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3. The assigned developer will:
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2. Once approved, the **Customer Service requester** creates a GitHub issue in the `specify-development` repo and adds it to the **current milestone**. (The pr might be done in one of the other repo, i.e: web-asset-server, linked to the root issue).
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4. The assigned developer will:
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- Handle the request on their support day.
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- Provide a brief summary of how the issue was resolved.
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- Ensure that **no user-identifiable information** is disclosed.
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4. Only the **Customer Service requester** may close the issue once it is confirmed as resolved.
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5. Only the **Customer Service requester** may close the issue once it is confirmed as resolved.
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