Information on issue message and call to action

[noniagriconomie]

Hi,

On a (long ago) forgot issue I have, I just saw in GH notification of @carsonbot

Thank you for this issue.
There has not been a lot of activity here for a while. Has this been resolved?

Is the bot aware of responses ? If we wrote no etc ? Because like that, this message feel like a bottle thrown into the sea.

If yes, could be usefull to write it in the mesasge :) (like dependabot)
If no, maybe write what are the call to action expected after this message so that the dev can take action on that :)

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I obviously understand the main aim of this bot, but felt like this specific message is not well understandable, thus this issue

Thank you,

[Nyholm]

Thank you for the issue.

Is the bot aware of responses ? If we wrote no etc?

Yes. Carson is aware of the response but it (he?) is not aware of the context. (ie, what you write)

So if the issue has been resolved, I would expect the user to say "yes" and then close the issue.
If the issue is not resolved, I would expect the user to answer the question. Just answering "no" (or anything), would make Carson to remove the "Stalled" label.

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We spent some time in #109 figuring out what the message would be. It may not be perfect so I would be happy to get suggestions for improvement. The important thing for this message is that we encourage the users to take an action, either making a comment or closing the issue.

[noniagriconomie]

@Nyholm i see better with the comment so thx

for the bot comment, i would propose to clearly write the possible actions the user has regarding its issue

because the I would expect is totaly opinionated and all devs may behave differently here :)

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before

Thank you for this issue.
There has not been a lot of activity here for a while. Has this been resolved?

after

Thank you for this issue.
There has not been a lot of activity here for a while. Has this been resolved?
Maybe this can be closed as resolved from yourself or any comments or no more relavant due to code upgrade.
If it is a support, try asking your question on the Slack support channel.
[...]
Thank you,

or something like that, so

[Nyholm]

Thank you.

There is a second message that will be posted on your issue in about a weeks time. It will inform you about closing the issue.
See https://github.com/carsonbot/carsonbot/blob/master/src/Service/StaleIssueCommentGenerator.php

So the point of the first message should not be to close the issue, it should more be like "hey, is this relevant?, can somebody look at this?".

[noniagriconomie]

I see, lets close this issue then 👍