Add Support Contact or Contribution Guidelines for Reporting Issues

[ahmed-arb]

Description:

A user landed on the edly privacy policy page linked in the WikiLearn footer, which listed support@localhost as the contact email. This user ended up emailing info@edx.org, from there the email somehow found @ahmed-arb. This incident highlights the need for clearer guidance on how users can report issues related to our site. We can reduce such user friction by making our own contact or reporting process more visible.

Problem:

There is currently no clear contact method or contribution guideline on our own website (or relevant repos) for users to:

• Report issues or bugs
• Reach out for support
• Understand where to raise tickets (like GitHub Issues)

Suggested Actions:

Add a valid support or contact email address (e.g., support@edly.io) to our public-facing website.

Alternatively (or additionally), provide a “Report an Issue” or “Contribute” section that directs users to:

• Our GitHub issue tracker
• A feedback form or support portal
• Relevant documentation for contributing or reporting bugs

[Danyal-Faheem]

As we are planning to move forward with the step to upgrade our release to the latest one, we should ideally also use the built in features provided by Open edX and Tutor. In this regard, tutor-indigo, the default theme for Open edX provides a neat customizable footer which we can use.

Here is how the default footer looks like:

We can pick and choose which links we want to keep and can modify the logo to our liking.

For this reason, we will pick up this ticket during our release upgrade process and will be putting it on hold for now.