Home Assistant continuous restart zigbee2mqtt with SONOFF Zigbee Dongle Plus

[LVisco94]

Description of the issue

Hi all, I am experiencing problems with the sonoff dongle in that the zigbee2mqtt add-on systematically reboots every few hours for no real reason. I have already updated the firmware of the dongle and the add-on.
In the configuration I have already set the serial part correctly with the following parameters:
port: /dev/ttyACM0
adapter: ember
rtscts: false

Addon version

2.1.1-1

Platform

Core: 2025.2.5
Supervisor: 2025.02.1
Operating System: 14.2
Frontend: 20250221.0

Logs of the issue (if applicable)

Socat startup parameters:
Options: -d -d
Master: pty,raw,echo=0,link=/tmp/ttyZ2M,mode=777
Slave: tcp-listen:8485,keepalive,nodelay,reuseaddr,keepidle=1,keepintvl=1,keepcnt=5
[22:37:48] INFO: Starting socat process ...
2025/02/25 22:37:48 socat[46] N PTY is /dev/pts/0
2025/02/25 22:37:48 socat[46] N listening on AF=2 0.0.0.0:8485
[22:37:48] INFO: Starting Zigbee2MQTT...
Starting Zigbee2MQTT without watchdog.
[2025-02-25 22:37:50] error: z2m: Error while starting zigbee-herdsman
[2025-02-25 22:37:50] error: z2m: Failed to start zigbee-herdsman
[2025-02-25 22:37:50] error: z2m: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start_crashes-runtime.html for possible solutions
[2025-02-25 22:37:50] error: z2m: Exiting...
[2025-02-25 22:37:50] error: z2m: Error: USB adapter discovery error (No valid USB adapter found). Specify valid 'adapter' and 'port' in your configuration.
at discoverAdapter (/app/node_modules/.pnpm/[email protected]/node_modules/zigbee-herdsman/src/adapter/adapterDiscovery.ts:523:15)
at processTicksAndRejections (node:internal/process/task_queues:105:5)
at Function.create (/app/node_modules/.pnpm/[email protected]/node_modules/zigbee-herdsman/src/adapter/adapter.ts:68:33)
at Controller.start (/app/node_modules/.pnpm/[email protected]/node_modules/zigbee-herdsman/src/controller/controller.ts:132:24)
at Zigbee.start (/app/lib/zigbee.ts:69:27)
at Controller.start (/app/lib/controller.ts:142:13)
at start (/app/index.js:161:5)
[2025-02-25 22:37:50] error: z2m: If this happens after updating to Zigbee2MQTT 2.0.0, see Koenkk/zigbee2mqtt#24364
[22:39:03] INFO: Preparing to start...
[22:39:04] INFO: Socat enabled
[22:39:04] INFO: Starting socat
Socat startup parameters:
Options: -d -d
Master: pty,raw,echo=0,link=/tmp/ttyZ2M,mode=777
Slave: tcp-listen:8485,keepalive,nodelay,reuseaddr,keepidle=1,keepintvl=1,keepcnt=5
[22:39:04] INFO: Starting socat process ...
2025/02/25 22:39:04 socat[46] N PTY is /dev/pts/0
2025/02/25 22:39:04 socat[46] N listening on AF=2 0.0.0.0:8485
[22:39:04] INFO: Starting Zigbee2MQTT...
Starting Zigbee2MQTT without watchdog.
[2025-02-25 22:39:05] error: zh:ember:uart:ash: Received frame with CRC error
[2025-02-25 22:39:05] error: zh:ember:uart:ash: Received frame with CRC error
[2025-02-25 22:39:05] error: zh:ember:uart:ash: Received ERROR from adapter while connecting, with code=ERROR_EXCEEDED_MAXIMUM_ACK_TIMEOUT_COUNT.
[23:24:37] INFO: Preparing to start...
[23:24:37] INFO: Socat enabled
[23:24:37] INFO: Starting socat
Socat startup parameters:
Options: -d -d
Master: pty,raw,echo=0,link=/tmp/ttyZ2M,mode=777
Slave: tcp-listen:8485,keepalive,nodelay,reuseaddr,keepidle=1,keepintvl=1,keepcnt=5
[23:24:37] INFO: Starting socat process ...
2025/02/25 23:24:37 socat[46] N PTY is /dev/pts/0
2025/02/25 23:24:37 socat[46] N listening on AF=2 0.0.0.0:8485
[23:24:37] INFO: Starting Zigbee2MQTT...
Starting Zigbee2MQTT without watchdog.
[2025-02-25 23:24:39] error: zh:ember:uart:ash: Received frame with CRC error
[2025-02-25 23:24:39] error: zh:ember:uart:ash: Received frame with CRC error
[2025-02-25 23:24:39] error: zh:ember:uart:ash: Received ERROR from adapter while connecting, with code=ERROR_EXCEEDED_MAXIMUM_ACK_TIMEOUT_COUNT.
[23:35:59] INFO: Preparing to start...
[23:35:59] INFO: Socat enabled
[23:35:59] INFO: Starting socat
Socat startup parameters:
Options: -d -d
Master: pty,raw,echo=0,link=/tmp/ttyZ2M,mode=777
Slave: tcp-listen:8485,keepalive,nodelay,reuseaddr,keepidle=1,keepintvl=1,keepcnt=5
[23:35:59] INFO: Starting socat process ...
2025/02/25 23:35:59 socat[46] N PTY is /dev/pts/0
2025/02/25 23:35:59 socat[46] N listening on AF=2 0.0.0.0:8485
[23:35:59] INFO: Starting Zigbee2MQTT...
Starting Zigbee2MQTT without watchdog.
[2025-02-25 23:36:01] error: zh:ember:uart:ash: Received frame with CRC error
[2025-02-25 23:36:01] error: zh:ember:uart:ash: Received frame with CRC error
[2025-02-25 23:36:01] error: zh:ember:uart:ash: Received ERROR from adapter while connecting, with code=ERROR_EXCEEDED_MAXIMUM_ACK_TIMEOUT_COUNT.
[2025-02-26 02:49:13] error: zh:ember: Delivery of BROADCAST failed for '65533'.
[2025-02-26 11:36:10] error: zh:ember:uart:ash: Received ERROR from adapter, with code=ERROR_EXCEEDED_MAXIMUM_ACK_TIMEOUT_COUNT.
[2025-02-26 11:36:10] error: zh:ember:uart:ash: ASH disconnected | Adapter status: ASH_NCP_FATAL_ERROR
[2025-02-26 11:36:10] error: zh:ember:uart:ash: Error while parsing received frame, status=ASH_NCP_FATAL_ERROR.
[2025-02-26 11:36:10] error: zh:ember: Adapter fatal error: HOST_FATAL_ERROR
[2025-02-26 11:36:22] error: z2m: Adapter disconnected, stopping
[11:37:27] INFO: Preparing to start...
[11:37:27] INFO: Socat enabled
[11:37:27] INFO: Starting socat
Socat startup parameters:
Options: -d -d
Master: pty,raw,echo=0,link=/tmp/ttyZ2M,mode=777
Slave: tcp-listen:8485,keepalive,nodelay,reuseaddr,keepidle=1,keepintvl=1,keepcnt=5
[11:37:27] INFO: Starting socat process ...
2025/02/26 11:37:27 socat[46] N PTY is /dev/pts/0
2025/02/26 11:37:27 socat[46] N listening on AF=2 0.0.0.0:8485
[11:37:27] INFO: Starting Zigbee2MQTT...
Starting Zigbee2MQTT without watchdog.
[2025-02-26 16:58:46] error: zh:ember: Delivery of BROADCAST failed for '65533'.
[2025-02-26 17:27:40] error: zh:ember:uart:ash: Received ERROR from adapter, with code=ERROR_EXCEEDED_MAXIMUM_ACK_TIMEOUT_COUNT.
[2025-02-26 17:27:40] error: zh:ember:uart:ash: ASH disconnected | Adapter status: ASH_NCP_FATAL_ERROR
[2025-02-26 17:27:40] error: zh:ember:uart:ash: Error while parsing received frame, status=ASH_NCP_FATAL_ERROR.
[2025-02-26 17:27:40] error: zh:ember: Adapter fatal error: HOST_FATAL_ERROR
[2025-02-26 17:27:40] error: z2m: Adapter disconnected, stopping
[2025-02-26 17:27:52] error: z2m: Not connected to MQTT server!
[2025-02-26 17:27:52] error: z2m: Cannot send message: topic: 'zigbee2mqtt/Lavatrice', payload: '{"child_lock":"UNLOCK","countdown":0,"current":0,"energy":75.04,"indicator_mode":"off/on","last_seen":"2025-02-26T16:27:40.784Z","linkquality":152,"power":0,"power_outage_memory":"restore","state":"ON","update":{"installed_version":192,"latest_version":192,"state":"idle"},"update_available":false,"voltage":237}
[17:28:17] INFO: Preparing to start...
[17:28:17] INFO: Socat enabled
[17:28:17] INFO: Starting socat
Socat startup parameters:
Options: -d -d
Master: pty,raw,echo=0,link=/tmp/ttyZ2M,mode=777
Slave: tcp-listen:8485,keepalive,nodelay,reuseaddr,keepidle=1,keepintvl=1,keepcnt=5
[17:28:17] INFO: Starting socat process ...
2025/02/26 17:28:17 socat[46] N PTY is /dev/pts/0
2025/02/26 17:28:17 socat[46] N listening on AF=2 0.0.0.0:8485
[17:28:17] INFO: Starting Zigbee2MQTT...
Starting Zigbee2MQTT without watchdog.
[2025-02-26 17:28:19] error: zh:ember:uart:ash: Received ERROR from adapter while connecting, with code=ERROR_EXCEEDED_MAXIMUM_ACK_TIMEOUT_COUNT.
[2025-02-26 19:28:38] error: zh:ember:ezsp: ERROR Transaction failure; status=ASH_ERROR_TIMEOUTS. Last Frame: [FRAME: ID=52:"SEND_UNICAST" Seq=144 Len=7].
[2025-02-26 19:28:38] error: zh:ember: Adapter fatal error: ASH_ERROR_TIMEOUTS
[2025-02-26 19:28:38] error: zh:ember:ezsp: ERROR Transaction failure; status=NOT_CONNECTED. Last Frame: [FRAME: ID=52:"SEND_UNICAST" Seq=144 Len=7].
Error: ASH_ERROR_TIMEOUTS
at Ezsp.ezspReadAndClearCounters (/app/node_modules/.pnpm/[email protected]/node_modules/zigbee-herdsman/src/adapter/ember/ezsp/ezsp.ts:2266:19)
at /app/node_modules/.pnpm/[email protected]/node_modules/zigbee-herdsman/src/adapter/ember/adapter/emberAdapter.ts:649:33
at Queue.execute (/app/node_modules/.pnpm/[email protected]/node_modules/zigbee-herdsman/src/utils/queue.ts:36:20)
at EmberAdapter.watchdogCounters (/app/node_modules/.pnpm/[email protected]/node_modules/zigbee-herdsman/src/adapter/ember/adapter/emberAdapter.ts:647:9)
[19:28:44] INFO: Preparing to start...
[19:28:44] INFO: Socat enabled
[19:28:44] INFO: Starting socat
Socat startup parameters:
Options: -d -d
Master: pty,raw,echo=0,link=/tmp/ttyZ2M,mode=777
Slave: tcp-listen:8485,keepalive,nodelay,reuseaddr,keepidle=1,keepintvl=1,keepcnt=5
[19:28:44] INFO: Starting socat process ...
2025/02/26 19:28:44 socat[46] N PTY is /dev/pts/0
2025/02/26 19:28:44 socat[46] N listening on AF=2 0.0.0.0:8485
[19:28:44] INFO: Starting Zigbee2MQTT...
Starting Zigbee2MQTT without watchdog.
[2025-02-26 22:28:53] error: zh:ember:uart:ash: Received ERROR from adapter, with code=ERROR_EXCEEDED_MAXIMUM_ACK_TIMEOUT_COUNT.
[2025-02-26 22:28:53] error: zh:ember:uart:ash: ASH disconnected | Adapter status: ASH_NCP_FATAL_ERROR
[2025-02-26 22:28:53] error: zh:ember:uart:ash: Error while parsing received frame, status=ASH_NCP_FATAL_ERROR.
[2025-02-26 22:28:53] error: zh:ember: Adapter fatal error: HOST_FATAL_ERROR
[2025-02-26 22:28:53] error: z2m: Adapter disconnected, stopping
[22:29:04] INFO: Preparing to start...
[22:29:04] INFO: Socat enabled
[22:29:04] INFO: Starting socat
Socat startup parameters:
Options: -d -d
Master: pty,raw,echo=0,link=/tmp/ttyZ2M,mode=777
Slave: tcp-listen:8485,keepalive,nodelay,reuseaddr,keepidle=1,keepintvl=1,keepcnt=5
[22:29:04] INFO: Starting socat process ...
2025/02/26 22:29:04 socat[46] N PTY is /dev/pts/0
2025/02/26 22:29:04 socat[46] N listening on AF=2 0.0.0.0:8485
[22:29:04] INFO: Starting Zigbee2MQTT...
Starting Zigbee2MQTT without watchdog.