- When we receive an New Support Ticket via Email
We get this Error:
Traceback (most recent call last):
File "/opt/odoo/auto/addons/mail/models/fetchmail.py", line 238, in fetch_mail
res_id = MailThread.with_context(**additionnal_context).message_process(server.object_id.model, data[0][1], save_original=server.original, strip_attachments=(not server.attach))
File "/opt/odoo/auto/addons/mail/models/mail_thread.py", line 1296, in message_process
thread_id = self._message_route_process(message, msg_dict, routes)
File "/opt/odoo/auto/addons/mass_mailing/models/mail_thread.py", line 28, in _message_route_process
return super(MailThread, self)._message_route_process(message, message_dict, routes)
File "/opt/odoo/auto/addons/helpdesk_ticket_partner_response/models/mail_thread.py", line 9, in _message_route_process
self.change_status_ticket_from_portal(routes)
File "/opt/odoo/auto/addons/helpdesk_ticket_partner_response/models/mail_thread.py", line 15, in change_status_ticket_from_portal
ticket = self.env["helpdesk.ticket"].sudo().browse(int(ticket_id))
TypeError: int() argument must be a string, a bytes-like object or a real number, not 'NoneType'
|
ticket = self.env["helpdesk.ticket"].sudo().browse(int(ticket_id)) |
- It should be possible to Reset Tickets that are not Assgined to a Particular Team
We get this Error:
Traceback (most recent call last):
File "/opt/odoo/auto/addons/mail/models/fetchmail.py", line 238, in fetch_mail
res_id = MailThread.with_context(**additionnal_context).message_process(server.object_id.model, data[0][1], save_original=server.original, strip_attachments=(not server.attach))
File "/opt/odoo/auto/addons/mail/models/mail_thread.py", line 1296, in message_process
thread_id = self._message_route_process(message, msg_dict, routes)
File "/opt/odoo/auto/addons/mass_mailing/models/mail_thread.py", line 28, in _message_route_process
return super(MailThread, self)._message_route_process(message, message_dict, routes)
File "/opt/odoo/auto/addons/helpdesk_ticket_partner_response/models/mail_thread.py", line 9, in _message_route_process
self.change_status_ticket_from_portal(routes)
File "/opt/odoo/auto/addons/helpdesk_ticket_partner_response/models/mail_thread.py", line 15, in change_status_ticket_from_portal
ticket = self.env["helpdesk.ticket"].sudo().browse(int(ticket_id))
TypeError: int() argument must be a string, a bytes-like object or a real number, not 'NoneType'
helpdesk/helpdesk_ticket_partner_response/models/mail_thread.py
Line 15 in cbeab76