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docs: Clarify Microsoft Teams listening behavior and privacy model #65

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Expand Up @@ -74,6 +74,26 @@ First, download the Promptless Teams app package from the [Promptless integratio

After installing the Teams app, you can configure new projects in the [projects page](https://app.gopromptless.ai/projects) to be set up to trigger from Microsoft Teams.

## Teams Listening Behavior and Privacy

Promptless operates on an **explicit trigger model** with Microsoft Teams:

- **Only responds when tagged**: Promptless only accesses Teams messages when you explicitly tag @Promptless in a channel or chat
- **No background monitoring**: Promptless does not scan, monitor, or automatically read messages in any Teams channels
- **Thread-based processing**: When triggered, Promptless reads the entire thread to understand context, but only for that specific conversation where you tagged it

<Warning title="Privacy and Channel Access">
Promptless only reads Teams content when you explicitly trigger it by tagging @Promptless. It does not monitor, scan, or automatically read messages in any channels. Promptless cannot access private channels unless it has been specifically added to those channels.
</Warning>

### Requesting Full Message Monitoring

If your organization requires Promptless to monitor all messages automatically (without requiring @Promptless tags), this can be configured as a custom setup. Contact [[email protected]](mailto:[email protected]) to discuss enabling comprehensive message monitoring for your Teams integration.

<Note>
Full message monitoring is an enterprise feature that requires additional configuration and may have different privacy and compliance considerations for your organization.
</Note>

## Support and Troubleshooting

If you encounter issues during installation or setup:
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