FSA - Added Chatbot page #1386
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FSA - Added Chatbot page #1386
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SrckyD
reviewed
Jan 28, 2022
_pages/fsa/features/fsa-chatbot.md
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| The Financial Services Accelerator bot guides the customer through the ticket creation procedure with a set of open and multiple-choice questions. | ||
| The bot created for this purpose has a set of skills and intents defined, and is trained to recognize expressions related to ticket creation. | ||
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| When the customer types in that she would like to create a ticket, the bot recognizes her intent, and responds with an adequate message, according to the defined conversation flow. |
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Perhaps we should rephrase it like:
When the customer types in the request for the ticket in the dialog box, the bot recognizes customer's intent, and responds with an adequate message, according to the defined conversation flow.
SrckyD
reviewed
Jan 28, 2022
_pages/fsa/features/fsa-chatbot.md
Outdated
| The bot created for this purpose has a set of skills and intents defined, and is trained to recognize expressions related to ticket creation. | ||
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| When the customer types in that she would like to create a ticket, the bot recognizes her intent, and responds with an adequate message, according to the defined conversation flow. | ||
| In this case, the bot first asks the customer to provide her e-mail address, and then prompts her to choose one of the offered subjects for her ticket. |
There was a problem hiding this comment.
Perhaps we should rephrase it like:
In this case, the bot first asks to be provided with an e-mail address, and then prompts customer to choose one of the offered subjects for that ticket.
Or something similar
SrckyD
reviewed
Jan 28, 2022
_pages/fsa/features/fsa-chatbot.md
Outdated
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| After selecting the subject title, the customer can describe her request. Each time she enters a part of the message, the bot asks her if she's finished writing. |
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If possible we should try to avoid his/her. Can we write this somehow in passive voice?
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SrckyD
approved these changes
Jan 31, 2022
micovicn
approved these changes
Jan 31, 2022
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Closes #1385