Tickets

cogs/tickets.py

@@ -0,0 +1,160 @@
+import discord
+from discord.ext import commands
+import datetime
+import asyncio
+from discord.ext.commands import has_guild_permissions
+
+class ReactionTickets(commands.Cog):
+    def __init__(self, bot):
+        self.bot = bot
+
+    @commands.Cog.listener()
+    async def on_raw_reaction_add(self, payload):
+        # define variables
+        react = str(payload.emoji)
+        guild = self.bot.get_guild(payload.guild_id)
+        # check if the user is a bot
+        user = guild.get_member(payload.user_id)
+        if user.bot:
+            return
+        # check if it is the ticket message
+        if payload.message_id == 788799999327993858:
+            channel = self.bot.get_channel(788798300274425896)
+            message = await channel.fetch_message(788799999327993858)
+            # check for a valid reaction
+            if react == "📩":
+                ticket = await guild.create_text_channel(f'ticket-{user.name}')
+                # set perms for user to type
+                await ticket.set_permissions(user, read_messages = True, send_messages = True, attach_files=True)
+                # set role for ticket ping
+                ticket_ping = guild.get_role(788799215417032705)
+                await ticket.set_permissions(ticket_ping, read_messages = True, send_messages = True, attach_files=True)
+                # make sure @everyone can't speak
+                await ticket.set_permissions(guild.default_role, read_messages = False, send_messages = False)
+                # ping ticket ping
+                msg = await ticket.send(f'{user.mention} {ticket_ping.mention}')
+                await msg.delete()
+                # send embed
+                em = discord.Embed(title = "Support Ticket", color = user.color)
+                em.add_field(name = "Info:", value = f"I have opened a ticket for you and staff to communicate, use this channel wisely!")
+                em.add_field(name = "Tips:", value = "Be as clear and concise as you can get with your problem / issues!")
+                em.set_author(name = user.name, icon_url = user.icon_url)
+                await ticket.send(embed = em)
+                # send a DM
+                await user.send(embed = discord.Embed(title = "Ticket Successfully Created!", description = f"Your ticket was successfully created, we should've pinged you and the available moderators at the time!\n**Ticket:** {ticket.mention}", color = user.color, timestamp = datetime.datetime.utcnow()))
+                # log the event
+                logs = self.client.get_channel(829936676021075999)
+                em = discord.Embed(title=  "New Ticket!", color = user.color, description = "A new ticket was created!")
+                em.set_author(name = user.name, icon_url = user.avatar_url)
+                em.add_field(name = "Access point:", value = ticket.mention)
+                em.add_field(name = "User:", value = user.mention)
+                await logs.send(embed = em)
+
+    @commands.command()
+    @has_guild_permissions(ban_members = True)
+    async def close(self, ctx, *,  reason = None):
+        channel = ctx.channel
+        name = channel.name
+        if name.startswith("ticket-"):
+            messageEmbed = discord.Embed(title = "Ticket Closing!", color = ctx.author.color,
+            description = "This ticket will close in ten seconds. Thanks for your time!")
+            seconds = 10
+            messageEmbed.add_field(name= "Time remaining:", value = f"`{seconds}`")
+            messageEmbed.add_field(name = "Moderator:", value = f"{ctx.author.mention}")
+            messageEmbed.add_field(name = "Reason:", value = f"`{reason}`")
+            await ctx.send(embed = messageEmbed)
+            logs = self.client.get_channel(829936676021075999)
+            try:
+                _arg, username = name.split('-')
+                em = discord.Embed(title=  "Ticket Closes!", color = ctx.author.color, description = "A ticket was closed!")
+                em.set_author(name = ctx.author.name, icon_url = ctx.author.avatar_url)
+                em.add_field(name = "User:", value = f"{username}")
+                em.add_field(name = "Moderator:", value = f"{ctx.author.mention}")
+                em.add_field(name = "Reason:", value = f"`{reason}`")
+            except:
+                """
+                if the user has a name like: `My Friend`
+                when creating the ticket it'll come out like this:
+                ticket-my-friend
+
+                This means that: ticket_type, username = name.split('-') would raise an error
+                """
+                em = discord.Embed(title = "Ticket Closes!", color = ctx.author.color, description = "A ticket was closed!")
+                em.set_author(name = ctx.author.name, icon_url = ctx.author.avatar_url)
+                em.add_field(name = "Moderator:", value = ctx.author.mention)
+                em.add_field(name = "Reason:", value = f"`{reason}`")
+                em.set_footer(text = "Minimal Info", icon_url = ctx.author.avatar_url)
+            await logs.send(embed = em)
+            # sleep and delete channel
+            await asyncio.sleep(10)
+            # now delete the channel
+            await channel.delete()
+        else:
+            em = discord.Embed(title = "Closing Failed!", color= ctx.author.color)
+            em.add_field(name = "Reason:", value = f'This channel ({ctx.channel.mention}) is not a ticket channel!')
+            em.add_field(name = "Try in another channel", value = "Only a channel which has been a ticket can be closed!")
+            em.set_author(name = ctx.author.name, icon_url = ctx.author.avatar_url)
+            await ctx.send(embed = em)
+
+    @commands.command(aliases=["add", "addmemberticket"])
+    @has_guild_permissions(kick_members = True)
+    async def addmember(self, ctx, member_id: int = None, *, reason = None):
+        channel = ctx.channel
+        name = channel.name
+        if name.startswith("ticket-"):
+            ticketMember = None
+            for member in ctx.guild.members:
+                if member.id == member_id:
+                    ticketMember = member
+                    await channel.set_permissions(member, send_messages = True, read_messages = True)
+                    await ctx.send(f"{member.mention} was successfully added to the ticket!")
+                    break
+            if ticketMember is None:
+                await ctx.send("Invalid member ID!")
+                return
+            logs = self.client.get_channel(829936676021075999)
+            try:
+                _arg, username = ctx.channel.name.split('-')
+                em = discord.Embed(title=  "New Ticket Member!", color = ctx.author.color, description = f"A wild {ticketMember.name} appeared in {ctx.channel.mention}!")
+                em.set_author(name = ctx.author.name, icon_url = ctx.author.avatar_url)
+                em.add_field(name = "User who was added:", value = f"{ticketMember.mention}")
+                em.add_field(name = "The User who's ticket it was:", value = f"`{username}`")
+                em.add_field(name = "Moderator:", value = f"{ctx.author.mention}")
+                em.add_field(name = "Reason:", value = f"`{reason}`")
+            except:
+                em = discord.Embed(title=  "New Ticket Member!", color = ctx.author.color, description = f"A wild {ticketMember.name} appeared in `{ctx.channel.name}`!")
+                em.set_author(name = ctx.author.name, icon_url = ctx.author.avatar_url)
+                em.add_field(name = "Moderator:", value = f"{ctx.author.mention}")
+                em.add_field(name = "Reason:", value = f"`{reason}`")
+            await logs.send(embed = em)
+        else:
+            await ctx.send('This channel isn\'t a ticket channel')
+            return
+
+    @commands.command()
+    @has_guild_permissions(kick_members = True)
+    async def claim(self, ctx):
+        """Claims a ticket!"""
+        channel = ctx.channel
+        name = channel.name
+        if name.startswith("ticket-"):
+            em = discord.Embed(title = 'Ticket Claimed!', color = ctx.author.color, timestamp = datetime.datetime.now())
+            await channel.send(embed = em)
+            logs = self.client.get_channel(829936676021075999)
+            try:
+                _arg, username = ctx.channel.name.split('-')
+                em = discord.Embed(title=  "Ticket Claimed!", color = ctx.author.color, description = f"{ctx.author.mention} has claimed {channel.mention}!")
+                em.set_author(name = ctx.author.name, icon_url = ctx.author.avatar_url)
+                em.add_field(name = "Mod who claimed:", value = f"{ctx.author.mention}")
+                em.add_field(name = "The User who's ticket it was:", value = f"`{username}`")
+            except:
+                em = discord.Embed(title=  "Ticket Claimed!", color = ctx.author.color, description = f"{ctx.author.mention} has claimed {channel.mention}!")
+                em.set_author(name = ctx.author.name, icon_url = ctx.author.avatar_url)
+                em.add_field(name = "Mod who claimed:", value = f"{ctx.author.mention}")
+                em.set_footer(text = 'Minimal Logging')
+            await logs.send(embed = em)
+        else:
+            return await ctx.send('Not a ticket channel!')
+
+def setup(bot):
+    bot.add_cog(ReactionTickets(bot))