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Debugging SSL TLS Issues when the client stops syncing with no crash
abraunegg edited this page Nov 12, 2023
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Sometimes, without apparent reason, the client 'may' stop uploading or downloading data, without any visible error. When generating a HTTPS Debug Log (see: https://github.com/abraunegg/onedrive/wiki/Generate-https-debug-log-for-support) to determine what is going on, the failure that is generally seeing in this circumstance will typically be the following:
OpenSSL SSL_read: SSL_ERROR_SYSCALL, errno 104
This is indicative of the following:
- Some sort of flaky Internet connection somewhere between you and the OneDrive service
- Some sort of 'broken' HTTPS transparent inspection service inspecting your traffic somewhere between you and the OneDrive service
Reference: https://github.com/curl/curl/issues/4409#issuecomment-555715213
Further Reading:
The best avenue's of action here are:
- Ensure your OS is as up-to-date as possible
- Get support from your OS vendor
- Speak to your ISP or Help Desk for assistance
- Generate a support ticket with Microsoft and provide the HTTPS Debug Log
Additionally, to assist with diagnosing this issue further, please read: https://maulwuff.de/research/ssl-debugging.html