#Inspiration Inspired by help ticketing systems like Zendesk

#What it does Instead of using an external web application, Alfred uses Slack to communicate between the user and the support personel. Each ticket is essentially a channel, allowing for the use of many different integrations by the support team in the channel. However, the user will only see messages explicitly intended for them. A message is sent from the slack channel to the user by mentioning @alfred in the message

#How we built it We used JavaScript to code the functionality of the bot and HTML for the customer's interface with some CSS

#Challenges we ran into One of the most difficult tasks was adapting to the programming style of Node.JS. The other difficult task was to understand and use the API to communicate with the slack team.

#Accomplishments that we're proud of IT WORKS

#What we learned We learned how to successfully implement a simple slack bot as well as how to setup and use Node.JS

#What's next for Alfred: Customer Support, with a little more slack Whats next? Well, the possibilities are honestly endless. Slack offers so many features in its API that we haven't implemented yet, like file sharing.

#Installation

Setup your tokens accordingly in token/token.js then Run app.js!

As seen on http://devpost.com/software/alfred-customer-support-with-a-little-more-slack