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2 changes: 1 addition & 1 deletion _docs/installation/runner/install-codefresh-runner.md
Original file line number Diff line number Diff line change
Expand Up @@ -399,7 +399,7 @@ If your builds are stuck in Pending or failing with `Failed to validate connecti
### For Codefresh Runner installed with legacy CLI

1. Delete `codefresh-certs-server` k8s secret;
2. Download [`./configure-dind-certs.sh` script](https://github.com/codefresh-support/cf-utils/blob/master/configure-dind-certs.sh) and run it:
2. Download [`./configure-dind-certs.sh` script](https://github.com/codefresh-io/cf-utils/blob/master/configure-dind-certs.sh) and run it:

```shell
# Ensure the following environment variables are defined before running the command:
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46 changes: 0 additions & 46 deletions _docs/kb/articles/speed-builds-intermediate-images.md

This file was deleted.

2 changes: 1 addition & 1 deletion _docs/kb/articles/stuck-in-validating-docker-daemon.md
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Expand Up @@ -20,4 +20,4 @@ Build not starting, showing only `Validating connection to Docker daemon` in `In
1. Stop the build and restart it.
2. [Check for outages here.](https://status.codefresh.io)
3. If using an on-premise Codefresh instance or a Codefresh hybrid runner on your cluster, please check their status.
4. Please contact our support team with a link to the build showing the issue, as well as any details you may have. For Codefresh runner issues, please include [a set of runner cluster logs](https://github.com/codefresh-support/hybrid-runner-support).
4. Please contact our support team with a link to the build showing the issue, as well as any details you may have. For Codefresh runner issues, please include [a set of runner cluster logs](https://github.com/codefresh-io/codefresh-support-package).
4 changes: 2 additions & 2 deletions _docs/kb/support-ticket-examples.md
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Expand Up @@ -58,7 +58,7 @@ To troubleshoot issues or bugs effectively, Codefresh Support requires a detaile
1. **Engine and DIND logs** for the failed build:
- While the build is running, navigate to the cluster, and locate the pods named `engine-[buildID]` and `dind-[buildID]`.
- Save those logs to a file and attach them to the ticket.
- Alternatively, you can use the [Codefresh Support Package](https://github.com/codefresh-support/codefresh-support-package){:target="\_blank"} to collect the required data *while the affected build is running and the error message is received*.
- Alternatively, you can use the [Codefresh Support Package](https://github.com/codefresh-io/codefresh-support-package){:target="\_blank"} to collect the required data *while the affected build is running and the error message is received*.
1. **Helm values file** (to identify overrides such as images or other configurations).

#### UI: Slowness and other issues
Expand All @@ -84,7 +84,7 @@ To troubleshoot issues or bugs effectively, Codefresh Support requires a detaile
1. **Ebs-csi pod logs** in the `kube-system` namespace if there are volume issues and you're using `ebs-csi`.
1. Overview of cluster **scale up/down events** for the relevant timeframe.

> Alternatively, to collect the data for 3 through 6, use the [Codefresh Support Package](https://github.com/codefresh-support/codefresh-support-package){:target="\_blank"}.
> Alternatively, to collect the data for 3 through 6, use the [Codefresh Support Package](https://github.com/codefresh-io/codefresh-support-package){:target="\_blank"}.

#### Security concerns

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