Tech-savvy and solutions oriented individual looking to transition into IT with 3+ years hands on experience providing Tier 1 support in a fast paced environment. Mainly troubleshooting hardware/software issues, managing internal systems, and maintaining data accuracy through previous job roles.
Currently completing my Information Systems degree while seeking entry-level roles in a Desktop/Help Desk support position where i can:
- Deliver Tier 1 support to reduce downtime and maintain productivity.
- Diagnose and Resolve Hardware, Software, and Access Problems in order to create seemless user experiences.
- Administer User Accounts and Permissions applying least privilege principles to minimize security risk.
- Continue to learn and develop new skills to expand exerpertise in IT operations and service delivery.
- Most importantly BE MYSELF!
| Skills | Experience |
|---|---|
| Operating Systems | Basic OS installation, Windows 10/11, macOS Tahoe |
| Hardware Support | PC Assembly, Peripheral Setup, Cable Management, Troubleshooting and Replacement, POS systems |
| Productivity | Used Google/Microsoft workspace to document and manage SKU databases ensuring accurate and timely data entries |
| Ticketing | Atlassian Package (Confluence, Jira, , OpsGenie, ServiceNow, Zendesk) |
| Team Communication | Slack, Microsoft Teams, Zoom, Google Meet |
| User/Role Management | Permissions, Automatted workflows in multi-user collaboration platforms, Entra ID (basic) |
| Basic Coding Languages | HTML, JavaScript, Python, SQL, C++ |
