Remove "Create Zendesk tickets for suspicious attempts" from Proctoring Settings

[santhosh-apphelix-2u]

Summary

This PR removes the "Create Zendesk tickets for suspicious attempts" option from the Studio Proctoring Settings UI.

Zendesk-based workflows for reviewing suspicious proctoring attempts have been retired. Course teams now review proctoring flags directly through the proctoring provider dashboards (e.g., Proctortrack).

These changes align the edX fork with the upstream Open edX changes where the Zendesk-based proctoring workflow was removed.

Context

During the Proctortrack deprecation work in Open edX, the legacy Zendesk ticket creation functionality for suspicious proctoring attempts was removed upstream.

Although Proctortrack remains available in the edX internal deployment, the Zendesk ticket creation option is no longer used in edX either, and its presence in the UI causes confusion for partners expecting tickets to appear in their Zendesk instances.

As a result, we are aligning the edX fork with the upstream behavior by removing this setting.

Reference ticket:
COSMO2-27 — https://2u-internal.atlassian.net/browse/COSMO2-27

Changes

• Removed Zendesk radio button UI from Proctoring Settings
• Removed create_zendesk_tickets from request payloads
• Removed Zendesk-related translations
• Updated affected tests and mocks
• Updated README documentation

Validation

• Ran plugins/course-apps/proctoring/Settings.test.jsx
• Result: 1 suite passed, 46 tests passed

Notes

• Proctortrack support remains intact
• Escalation email logic remains unchanged
• Accessibility Zendesk proxy integration remains untouched

[Copilot]

Pull request overview

This PR removes the deprecated “Create Zendesk tickets for suspicious attempts” setting from the Studio Proctoring Settings UI and ensures the setting is no longer represented in mocks, request payloads, tests, or documentation—aligning this fork with upstream Open edX behavior.

Changes:

• Removed the Zendesk tickets toggle from the Proctoring Settings UI and its associated i18n message.
• Removed create_zendesk_tickets from Studio settings payloads and from related mocks.
• Updated Jest tests and README documentation to reflect the removal.

Reviewed changes

Copilot reviewed 6 out of 6 changed files in this pull request and generated no comments.

Show a summary per file

File	Description
src/course-unit/__mocks__/courseSectionVertical.js	Removes create_zendesk_tickets from mocked course settings data.
src/course-outline/__mocks__/courseOutlineIndex.js	Removes createZendeskTickets from mocked outline settings data.
plugins/course-apps/proctoring/messages.js	Removes the Zendesk-related translation entry.
plugins/course-apps/proctoring/Settings.test.jsx	Removes Zendesk-related test setup/assertions and updates payload expectations.
plugins/course-apps/proctoring/Settings.jsx	Removes the Zendesk radio UI, state field, and POST payload property.
README.rst	Removes Zendesk requirements/configuration references and minor whitespace cleanup.

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[jcapphelix]

LGTM,

But we need to ask TNL team to take a look into it as in how they want it.

[Copilot]

Pull request overview

Copilot reviewed 6 out of 6 changed files in this pull request and generated 2 comments.

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[viv-helix]

@santhosh-apphelix-2u The changes look good on my end.

@jristau1984 can you also please review this ?

[jristau1984]

@santhosh-apphelix-2u The changes look good on my end.

@jristau1984 can you also please review this ?

Looks fine to me.