Update README.md

idno · Jun 25, 2014 · c2bebb8 · c2bebb8
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diff --git a/Interviews/README.md b/Interviews/README.md
@@ -11,9 +11,23 @@ When to use interviews:
 __Participants__
 
 * Between 5 and 8 people is a good number to aim for when you're conducting a quick set of interviews
+* Schedule more people than you need to talk to.  There's usually at least one person who forgets and runs into scheduling conflicts.
 * You may need to recruit from an existing user email list, from social networks, from family and friends, or from other interest groups.
 * If you're providing compensation of some sort, things like Amazon gift cards, prepaid debit cards, and Starbucks cards can be sent digitally.
 * If you're providing some form of compensation or reward in person, you may consider food (free lunch!), coffee/beverages, company swag, or checks ($$) as options.
 
 __Game Plan__
 * Create a screener survey that you can post online or send around. Be sure to gather contact info, and follow up with anyone who you'd like to schedule for an interview.
+* Send a confirmation email to everyone you want to schedule telling them their interview time and explaining how they can join the interview (phone number, web link).
+* Prepare some questions for the interview.  Consider starting with something more general and open-ended, then moving into questions that get more specific, and wrapping up with a "big change" question.
+* Ideally get at least two people involved to help with the interview: one person to ask the questions and one person to take notes.
+* Prepare audio and/or video solutions to record the interview.
+* Take time after the sessions to debrief and list out high-level thoughts.
+
+
+__Timing__
+* With quick user interviews, you can pull a whole session together in a week.
+* Once you have your recruitment survey, allow between a few days to a week to recruit and schedule people.
+* During this time you can be writing your questions.
+* Ideally, you can schedule your interviews together in blocks.  
+* If you expect to spend 15 minutes doing an interview, leave yourself a 30 minute window.  If you expect to spend 30 minutes doing an interview, leave yourself a 45 minute window.