feature/tickets_listing_api

app/controllers/api/v1/tickets_controller.rb

@@ -10,5 +10,10 @@ def create
         render json: { message: I18n.t('tickets.error.create') }, status: :unprocessable_entity
       end
     end
+
+    def index
+      result = Tickets::V1::Index.new(params).call
+      render json: result
+    end
   end
 end

app/models/ticket.rb

@@ -58,6 +58,8 @@ class Ticket < ApplicationRecord
     end
   end
 
+  scope :of_status, ->(status) { where(status: status) }
+
   def add_activity
     Activity.create( assigned_from: "", assigned_to: "", current_ticket_status: status, ticket_id: id, 
                      description: I18n.t("ticket.#{status}", ticket_type: ticket_type, resolver: resolver.name, requester: requester.name)
@@ -68,4 +70,23 @@ def send_notification
     description = I18n.t("ticket.#{status}", ticket_type: ticket_type, resolver: resolver.name, requester: requester.name)
     NotifyMailer.notify_status_change(resolver, requester, description, id).deliver_now
   end
+
+  def listing_data_attributes
+    self.as_json(
+      only: [:id, :status, :title, :description, :ticket_number, :ticket_type, :priority, :created_at, :resolved_at],
+      methods: [:department_name, :category_name, :resolver_name]
+    )
+  end
+
+  def department_name
+    self&.department&.name
+  end
+
+  def category_name
+    self&.category&.name
+  end
+
+  def resolver_name
+    self&.resolver&.name
+  end
 end

app/services/tickets/v1/index.rb

@@ -0,0 +1,76 @@
+module Tickets::V1
+  class Index
+
+    def initialize(params)
+      @filter_hash = {}
+      @filter_hash[:department_id] = params[:department_id] if params[:department_id].present?
+      @filter_hash[:category_id] = params[:category_id] if params[:category_id].present?
+      @ticket_status = params[:status]
+      @for_mobile = params[:for_mobile]
+    end
+
+    def call
+      get_tickets && get_response
+    end
+
+    def get_tickets
+      @ticket_counts = {}
+      @tickets = []
+      if @ticket_status.present?
+        @tickets = case @ticket_status
+        when 'open'
+          get_open_tickets()
+        when 'closed'
+          get_closed_tickets()
+        else
+          status_tickets = Ticket.of_status(@ticket_status)
+          status_tickets
+        end
+      else
+        @tickets = @filter_hash.present? ? Ticket.where(@filter_hash) : Ticket.all
+        @tickets
+      end
+      true
+    end
+
+    def get_open_tickets
+      inprogress_tickets = Ticket.inprogress
+      assigned_tickets = Ticket.assigned
+      resolved_tickets = Ticket.resolved
+      @ticket_counts[:inprogress_tickets_count] = inprogress_tickets.count
+      @ticket_counts[:assigned_tickets_count] = assigned_tickets.count
+      @ticket_counts[:resolved_tickets_count] = resolved_tickets.count
+      total_tickets = inprogress_tickets + assigned_tickets + resolved_tickets
+      total_tickets
+    end
+
+    def get_closed_tickets
+      closed_tickets = Ticket.closed
+      @ticket_counts[:closed_tickets_count] = closed_tickets.count
+      total_tickets = closed_tickets
+      if @for_mobile.present?
+        rejected_tickets = Ticket.rejected
+        @ticket_counts[:rejected_tickets_count] = rejected_tickets.count
+        total_tickets += rejected_tickets
+      end
+      total_tickets
+    end
+
+    def get_response
+      if @tickets.present?
+        @ticket_counts[:total_ticket_counts] = @tickets.count
+        response_hash = {
+          data: { 
+            tickets: @tickets.collect{ |x| x.listing_data_attributes } 
+          },
+          ticket_counts: @ticket_counts
+        }.as_json
+      else
+        response_hash = {
+          data: {},
+          error_message: I18n.t('tickets.index.not_found')
+        }.as_json
+      end
+    end
+  end
+end

config/locales/en.yml

@@ -55,6 +55,8 @@ en:
       create: "Ticket created successfully"
     error:
       create: "Unable to create ticket"
+    index:
+      not_found: "No tickets found"
   ticket:
     assigned: "%{ticket_type} has been assigned to: %{resolver}"
     inprogress: "The work has been started on the %{ticket_type}"

config/routes.rb

@@ -2,7 +2,7 @@
   # For details on the DSL available within this file, see https://guides.rubyonrails.org/routing.html
   api_version(:module => "Api::V1", :header => {
     name: "Accept", :value => "application/vnd.providesk; version=1"}) do
-      resources :tickets, only: [:create]
+      resources :tickets, only: [:create, :index]
       resources :sessions, only: :create
       resources :categories, only: :create
       resources :departments, only: :create