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Add insights for the SMS service - Opt out and Delivery Report API #3114

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Add insights for the SMS service - Opt out and Delivery Report API #3114

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dc82ffc
Add insights for the SMS service
Nov 11, 2025
7351bec
Edit the overview page for SMS
Nov 11, 2025
ef30033
Merge branch 'master' into arnoldacho/add-sms-insights
anjulgarg Nov 24, 2025
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116 changes: 116 additions & 0 deletions Workbooks/Communication Services/Overview/Overview.workbook
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Expand Up @@ -1589,6 +1589,122 @@
"margin": "0",
"padding": "0"
}
},
{
"type": 12,
"content": {
"version": "NotebookGroup/1.0",
"groupType": "editable",
"items": [
{
"type": 3,
"content": {
"version": "KqlItem/1.0",
"query": "ACSOptOutManagementOperations\r\n| extend StatusCodeWithName = case(\r\n ResultSignature == \"200\", \"200 - OK\",\r\n ResultSignature == \"400\", \"400 - Bad Request\",\r\n ResultSignature == \"401\", \"401 - Unauthorized\",\r\n ResultSignature == \"403\", \"403 - Forbidden\",\r\n ResultSignature == \"404\", \"404 - Not Found\",\r\n ResultSignature == \"405\", \"405 - Method Not Allowed\",\r\n ResultSignature == \"429\", \"429 - Too Many Requests\",\r\n ResultSignature == \"500\", \"500 - Internal Server Error\",\r\n ResultSignature == \"502\", \"502 - Bad Gateway\",\r\n ResultSignature == \"503\", \"503 - Service Unavailable\",\r\n strcat(ResultSignature, \" - Unknown\")\r\n)\r\n| where TimeGenerated {time_range:query}\r\n| extend temp0 = case(Country <> '', Country, 'UNKNOWN')\r\n| extend Country = temp0\r\n| where Country in ({country})\r\n| extend temp0 = case(PhoneNumber <> '', PhoneNumber, 'None')\r\n| extend PhoneNumber = temp0\r\n| where PhoneNumber in ({phone_number})\r\n| where OperationName == \"AddOptOutEntry\"\r\n| summarize count() by StatusCodeWithName\r\n| render piechart",
"size": 3,
"title": "AddOptOutEntry API requests by ResultSignature",
"noDataMessage": "No results for given time range.",
"queryType": 0,
"resourceType": "microsoft.communication/communicationservices"
},
"customWidth": "33",
"name": "add-opt-out"
},
{
"type": 3,
"content": {
"version": "KqlItem/1.0",
"query": "ACSOptOutManagementOperations\r\n| extend StatusCodeWithName = case(\r\n ResultSignature == \"200\", \"200 - OK\",\r\n ResultSignature == \"400\", \"400 - Bad Request\",\r\n ResultSignature == \"401\", \"401 - Unauthorized\",\r\n ResultSignature == \"403\", \"403 - Forbidden\",\r\n ResultSignature == \"404\", \"404 - Not Found\",\r\n ResultSignature == \"405\", \"405 - Method Not Allowed\",\r\n ResultSignature == \"429\", \"429 - Too Many Requests\",\r\n ResultSignature == \"500\", \"500 - Internal Server Error\",\r\n ResultSignature == \"502\", \"502 - Bad Gateway\",\r\n ResultSignature == \"503\", \"503 - Service Unavailable\",\r\n strcat(ResultSignature, \" - Unknown\")\r\n)\r\n| where TimeGenerated {time_range:query}\r\n| extend temp0 = case(Country <> '', Country, 'UNKNOWN')\r\n| extend Country = temp0\r\n| where Country in ({country})\r\n| extend temp0 = case(PhoneNumber <> '', PhoneNumber, 'None')\r\n| extend PhoneNumber = temp0\r\n| where PhoneNumber in ({phone_number})\r\n| where OperationName == \"CheckOptOutStatus\"\r\n| summarize count() by StatusCodeWithName\r\n| render piechart",
"size": 3,
"title": "CheckOptOutStatus API requests by ResultSignature",
"noDataMessage": "No results for given time range.",
"queryType": 0,
"resourceType": "microsoft.communication/communicationservices"
},
"customWidth": "33",
"name": "remove-opt-out"
},
{
"type": 3,
"content": {
"version": "KqlItem/1.0",
"query": "ACSOptOutManagementOperations\r\n| extend StatusCodeWithName = case(\r\n ResultSignature == \"200\", \"200 - OK\",\r\n ResultSignature == \"400\", \"400 - Bad Request\",\r\n ResultSignature == \"401\", \"401 - Unauthorized\",\r\n ResultSignature == \"403\", \"403 - Forbidden\",\r\n ResultSignature == \"404\", \"404 - Not Found\",\r\n ResultSignature == \"405\", \"405 - Method Not Allowed\",\r\n ResultSignature == \"429\", \"429 - Too Many Requests\",\r\n ResultSignature == \"500\", \"500 - Internal Server Error\",\r\n ResultSignature == \"502\", \"502 - Bad Gateway\",\r\n ResultSignature == \"503\", \"503 - Service Unavailable\",\r\n strcat(ResultSignature, \" - Unknown\")\r\n)\r\n| where TimeGenerated {time_range:query}\r\n| extend temp0 = case(Country <> '', Country, 'UNKNOWN')\r\n| extend Country = temp0\r\n| where Country in ({country})\r\n| extend temp0 = case(PhoneNumber <> '', PhoneNumber, 'None')\r\n| extend PhoneNumber = temp0\r\n| where PhoneNumber in ({phone_number})\r\n| where OperationName == \"RemoveOptOutEntry\"\r\n| summarize count() by StatusCodeWithName\r\n| render piechart",
"size": 3,
"title": "RemoveOptOutEntry API requests by ResultSignature",
"noDataMessage": "No results for given time range.",
"queryType": 0,
"resourceType": "microsoft.communication/communicationservices"
},
"customWidth": "33",
"name": "check-opt-out"
}
]
},
"name": "gropu--opt-out-api"
},
{
"type": 12,
"content": {
"version": "NotebookGroup/1.0",
"groupType": "editable",
"items": [
{
"type": 3,
"content": {
"version": "KqlItem/1.0",
"query": "ACSSMSIncomingOperations\r\n| extend StatusCodeWithName = case(\r\n ResultSignature == \"200\", \"200 - OK\",\r\n ResultSignature == \"400\", \"400 - Bad Request\",\r\n ResultSignature == \"401\", \"401 - Unauthorized\",\r\n ResultSignature == \"403\", \"403 - Forbidden\",\r\n ResultSignature == \"404\", \"404 - Not Found\",\r\n ResultSignature == \"405\", \"405 - Method Not Allowed\",\r\n ResultSignature == \"429\", \"429 - Too Many Requests\",\r\n ResultSignature == \"500\", \"500 - Internal Server Error\",\r\n ResultSignature == \"502\", \"502 - Bad Gateway\",\r\n ResultSignature == \"503\", \"503 - Service Unavailable\",\r\n strcat(ResultSignature, \" - Unknown\")\r\n)\r\n| where OperationName contains \"SMSDeliveryReportFetched\"\r\n| where TimeGenerated {time_range:query}\r\n| extend temp0 = case(Country <> '', Country, 'UNKNOWN')\r\n| extend Country = temp0\r\n| where Country in ({country})\r\n| extend temp0 = case(PhoneNumber <> '', PhoneNumber, 'None')\r\n| extend PhoneNumber = temp0\r\n| where PhoneNumber in ({phone_number})\r\n| summarize count() by StatusCodeWithName\r\n| render piechart",
"size": 3,
"title": "Delivery Report API requests by ResultSignature",
"noDataMessage": "No results for given time range.",
"timeContext": {
"durationMs": 86400000
},
"queryType": 0,
"resourceType": "microsoft.communication/communicationservices"
},
"customWidth": "33",
"name": "delivery-report-api-by-result-signature"
},
{
"type": 3,
"content": {
"version": "KqlItem/1.0",
"query": "ACSSMSIncomingOperations\r\n| where TimeGenerated {time_range:query}\r\n| where OperationName contains \"SMSDeliveryReportFetched\"\r\n| extend temp0 = case(NumberType <> '', NumberType, 'None')\r\n| extend NumberType = temp0\r\n| where NumberType in ({number_type})\r\n| extend temp0 = case(Country <> '', Country, 'UNKNOWN')\r\n| extend Country = temp0\r\n| where Country in ({country})\r\n| extend temp0 = case(PhoneNumber <> '', PhoneNumber, 'None')\r\n| extend PhoneNumber = temp0\r\n| where PhoneNumber in ({phone_number})\r\n| summarize count() by MessageId\r\n| summarize avg(count_)\r\n| extend rate=avg_count_\r\n| extend label=\"\"",
"size": 3,
"title": "Average Delivery Report API requests per message ID",
"noDataMessage": "No results for given time range.",
"queryType": 0,
"resourceType": "microsoft.communication/communicationservices",
"visualization": "tiles",
"tileSettings": {
"titleContent": {
"columnMatch": "label",
"formatter": 1
},
"leftContent": {
"columnMatch": "avg_count_",
"formatter": 12,
"formatOptions": {
"palette": "auto"
},
"numberFormat": {
"unit": 17,
"options": {
"maximumSignificantDigits": 3,
"maximumFractionDigits": 2
}
}
},
"showBorder": false,
"size": "auto"
}
},
"customWidth": "33",
"name": "dlr-api-requests-per-message-id"
}
]
},
"name": "group--delivery-report-api"
}
]
},
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