Merge pull request #236 from hermanarnedo/patch-23

Update RMD_102.md

src/react/docs/workshop-guidance/devices/RMD_102.md

@@ -2,9 +2,39 @@
 
 ## Overview
 
+## Benefits
 
+**Enhanced Troubleshooting:** Remote log collection allows IT administrators to gather diagnostic logs from Android devices without needing physical access. This helps in quickly identifying and resolving issues.
+
+**Improved Support:** By collecting logs remotely, support teams can provide more accurate and timely assistance to users experiencing problems.
+
+**Proactive Monitoring:** Administrators can proactively monitor device performance and security, identifying potential issues before they become critical.
+
+## Drawbacks
+
+**Privacy Concerns:** Users might be concerned about their privacy, as log collection can include sensitive information about device usage.
+
+**Data Volume:** Collecting logs can generate large amounts of data, which might require significant storage and processing resources.
+
+**Complexity:** Setting up and managing remote log collection can be complex, requiring careful configuration to ensure relevant data is collected without overwhelming the system.
+
+## Impact on End Users
+
+**User Experience:** Users might experience minimal interruptions during log collection, but they need to be informed about what data is being collected and why.
+
+**Support and Training:** Users may need guidance on how to enable log collection and understand its purpose, ensuring transparency and trust.
+
+**Security Assurance:** Knowing that their devices are being monitored for issues can provide users with a sense of security, as potential problems can be addressed promptly.
+
+## Relation to Zero Trust
+
+**Continuous Monitoring:** Remote log collection supports the Zero Trust principle of continuous monitoring and validation, ensuring devices remain secure and compliant.
+
+**Least Privilege: **Logs are collected based on the principle of least privilege, ensuring only necessary data is gathered to maintain security and performance.
+
+**Proactive Security:** By enabling proactive monitoring and quick issue resolution, remote log collection helps maintain a secure environment, aligning with Zero Trust principles.
 
 ## Reference
 
-* 
+* Collect diagnostics from an Intune managed device https://learn.microsoft.com/en-us/mem/intune/remote-actions/collect-diagnostics