Merge pull request #243 from hermanarnedo/patch-31

Update RMD_113.md

src/react/docs/workshop-guidance/devices/RMD_113.md

@@ -2,9 +2,43 @@
 
 ## Overview
 
+## Benefits
+
+**Real-Time Support:** Remote Assist allows IT support staff to provide real-time assistance to users, helping them resolve issues quickly and efficiently.
+
+**Screen Sharing and Control:** IT administrators can view and control the user's device screen, making it easier to troubleshoot and fix problems remotely.
+
+**Unattended Access:** For devices like digital signage or those needing maintenance during off-hours, Remote Assist supports unattended access, allowing IT to perform tasks without user interaction.
+
+**Compliance Warnings:** Before connecting, IT staff can see compliance warnings, ensuring they are aware of any potential security risks on the device.
+
+## Drawbacks
+
+**Privacy Concerns:** Users might be concerned about their privacy, especially if full control of their device is granted to IT staff.
+
+**Dependency on Connectivity:** Remote Assist requires a stable internet connection, which might not always be available.
+
+**Complex Setup:** Initial setup and configuration can be complex, requiring careful planning and execution.
+
+## Impact on End Users
+
+**Improved Support:** Users receive faster and more efficient support, reducing downtime and improving productivity.
+
+**Minimal Disruption:** With features like unattended access, support can be provided with minimal disruption to the user's workflow.
+
+**Training and Awareness:** Users may need to be informed about how Remote Assist works and what to expect during a support session.
+
+## Relation to Zero Trust
+
+**Continuous Monitoring:** Remote Assist supports the Zero Trust principle by enabling continuous monitoring and validation of device compliance.
+
+**Least Privilege:** Access controls can be configured to ensure that IT staff only have the necessary permissions to perform their tasks, aligning with the principle of least privilege.
+
+**Proactive Security:** By providing real-time support and addressing issues promptly, Remote Assist helps maintain a proactive security posture, which is a key aspect of Zero Trust.
 
 
 ## Reference
 
-* 
+* **Remote Help on Android with Microsoft Intune** https://learn.microsoft.com/en-us/mem/intune/fundamentals/remote-help-android
+