Create Duo Reactivation Ticket Button on Reftool.js

Duo Reactivation Ticket Button on Reftool.user.js

@@ -0,0 +1,104 @@
+// ==UserScript==
+// @name         Duo Reactivation Ticket Button on Reftool
+// @namespace    http://tampermonkey.net/
+// @version      2.0.1
+// @description  Adds a button to create a new duo reactivation ticket with the appropriate fields filled out
+// @author       Zachary Morello
+// @match        https://tools.is.oregonstate.edu/reftool2/*
+// @include      https://tools.is.oregonstate.edu/reftool2/*
+// @match        https://oregonstate.teamdynamix.com/TDNext/Apps/425/Tickets/New?formId=39063&RequestorUID=de751dc3-eeb7-e611-80cd-000d3a13db68&/duo-reactivation
+// @include      https://oregonstate.teamdynamix.com/TDNext/Apps/425/Tickets/New?formId=39063*
+// @grant        none
+// ==/UserScript==
+
+var UID = "de751dc3-eeb7-e611-80cd-000d3a13db68";
+var URL = window.location.href;
+
+
+if(URL.indexOf("tools.is.oregonstate.edu/reftool2/") >=0){
+    try{
+        window.setTimeout(put_button, 1500);
+    }
+    catch(TypeError){
+        window.setTimeout(put_button, 1500);
+    }
+
+}
+else if(URL.indexOf("&/duo-reactivation") >=0){
+    window.setTimeout(fill_form_duo_reactivation, 500);
+}
+//Search for UID every 0.5 seconds
+setInterval(ScanForUID,50);
+
+/*
+***Finds the User ID for the currently searched person
+*/
+function ScanForUID(){
+    if(document.getElementById("account-details") != null) {
+        var open_tickets = document.getElementById("goto-tickets");
+        var parent = open_tickets.parentNode;
+        var href = parent.children[2].href;
+        console.log("UID = ",href.split("UID=")[1]);
+        UID = href.split("UID=")[1];
+
+    }
+}
+
+
+
+function fill_form_duo_reactivation(){
+    var status = document.getElementById("attribute1306");
+    status = status.children;
+    for(var i=0; i<status.length;i++){
+        if(status[i].innerText = "false" && status[i].getAttribute("value") == "17738"){
+            status[i].innerText = "Closed";
+            status[i].setAttribute("value", "17742"); //inspect element on the status form in a ticket to find status #
+            break;
+        }
+    }
+    var by = document.getElementById("attribute3955");
+    by = by.children;
+    by[0].setAttribute("value", "793");
+    by[0].innerText = "Phone";
+    var title = document.getElementById("attribute1303");
+    title.value = "Duo Reactivation";
+    var body = document.getElementById("attribute2937");
+    body.innerText = "Customer has a new phone, and needs to reactivate their device.";
+	var technotes = document.getElementById("attribute53162");
+	technotes.innerText = "Instructed customer to go to duo.oregonstate.edu, had them click 'reactivate device' and walked them through the reactivation process";
+	var duosupportitem = document.getElementById("attribute74632Choice183929");
+    //It's hard to tell which one of these operations actually does what I need it to do so I did all of them at once
+	duosupportitem.value = "true";
+	//Support item is still valid but to prevent confusion I set it to be visually checked
+    duosupportitem.checked =true;
+    //call the "onclick" function for the element manually
+    var click = duosupportitem["onclick"];
+	click.call(duosupportitem);
+}
+
+/*
+****Put the button doofus
+*/
+function put_button(){
+    var search = document.getElementById("search");
+
+    // 1. Create the button
+    var button1 = document.createElement("form-button");
+    button1.setAttribute("type", "button");
+    button1.innerHTML = "Duo Reactivation Ticket";
+    button1.setAttribute("class", "btn btn-default");
+    button1.setAttribute("id", "duo-reactivation-button");
+
+    // 2. Append somewhere
+    search.appendChild(button1);
+
+    // 3. Add event handler
+    button1.addEventListener("click", click_reactivation_button);
+
+    // Function that handles click of form button
+    function click_reactivation_button(){
+        var url = "https://oregonstate.teamdynamix.com/TDNext/Apps/425/Tickets/New?formId=39063&RequestorUID="+UID+"&/duo-reactivation";
+        window.open(url, '_blank');
+    }
+
+}

Exchange Migration Help.user.js

@@ -0,0 +1,112 @@
+// ==UserScript==
+// @name         Exchange Migration Help Button
+// @namespace    http://tampermonkey.net/
+// @version      1.1
+// @description  Adds a button to create a generic support ticket for support in helping someone log in after exchange has migrated.
+// @author       Zachary Morello
+// @match        https://tools.is.oregonstate.edu/reftool2/*
+// @include      https://tools.is.oregonstate.edud/reftool2/*
+// @match        https://oregonstate.teamdynamix.com/TDNext/Apps/425/Tickets/New?formId=17631&RequestorUID=de751dc3-eeb7-e611-80cd-000d3a13db68&/exchange-migration-help
+// @include      https://oregonstate.teamdynamix.com/TDNext/Apps/425/Tickets/New?formId=17631*
+// @grant        none
+// ==/UserScript==
+
+var UID = "de751dc3-eeb7-e611-80cd-000d3a13db68";
+var URL = window.location.href;
+
+
+if(URL.indexOf("tools.is.oregonstate.edu/reftool2/") >=0){
+    try{
+        window.setTimeout(put_button, 1500);
+    }
+    catch(TypeError){
+        window.setTimeout(put_button, 1500);
+    }
+
+}
+else if(URL.indexOf("&/exchange-migration-help") >=0){
+    window.setTimeout(fill_ticket_forms, 500);
+}
+//Search for UID every 0.5 seconds
+setInterval(ScanForUID,50);
+
+/*
+***Finds the User ID for the currently searched person
+*/
+function ScanForUID(){
+    if(document.getElementById("account-details") != null) {
+        var open_tickets = document.getElementById("goto-tickets");
+        var parent = open_tickets.parentNode;
+        var href = parent.children[2].href;
+        console.log("UID = ",href.split("UID=")[1]);
+        UID = href.split("UID=")[1];
+
+    }
+}
+/*
+Sets the support item checkbox value to true
+Attribute and choice are found by inspecting the element of the ticket creation page.
+Take note that some creation pages have differant service offering lists, like Duo and Device/Application Support
+*/
+function set_support_item(attribute,choice){
+    var exchangesupportitem = document.getElementById("attribute"+ attribute + "Choice"+ choice);
+    //It's hard to tell which one of these operations actually does what I need it to do so I did all of them at once
+	exchangesupportitem.value = "true";
+	//Support item is still valid but to prevent confusion I set it to be visually checked
+    exchangesupportitem.checked =true;
+    //call the "onclick" function for the element manually
+    var click = exchangesupportitem["onclick"];
+	click.call(exchangesupportitem);
+}
+
+//You can find a formID by going to the IT tab and looking at the differant urls that open when you open the "+New" dropdown menu
+function fill_ticket_forms(){
+    var status = document.getElementById("attribute1306"); //closed
+    status = status.children;
+    for(var i=0; i<status.length;i++){
+        if(status[i].innerText = "Closed"){
+            status[i].setAttribute("selected","selected");
+            status[i].setAttribute("value", "17742");
+            break;
+        }
+    }
+    var by = document.getElementById("attribute3955"); //Source of the call
+    by = by.children;
+    by[0].setAttribute("value", "793"); //phone
+    by[0].innerText = "Phone";
+    var title = document.getElementById("attribute1303"); //title attribute
+    title.value = "Exchange Migration Login Help"; 
+    var body = document.getElementById("attribute2937");
+    body.innerText = "Customer is having trouble logging into their exchange mail after they migrated to exchange online.";
+	var technotes = document.getElementById("attribute53162"); //technotes attribute
+    technotes.innerText = "Walked them through logging in with the microsoft federation services page.";
+    set_support_item("38159","91502") //set "Microsoft Outlook, Outlook Web App, Exchange" to true
+
+}
+
+/*
+****Put the button doofus
+*/
+function put_button(){
+    var search = document.getElementById("search");
+
+    // 1. Create the button
+    var button1 = document.createElement("form-button");
+    button1.setAttribute("type", "button");
+    button1.innerHTML = "Exchange Migration Help";
+    button1.setAttribute("class", "btn btn-default");
+    button1.setAttribute("id", "exchange-migration-button");
+
+    // 2. Append somewhere
+    search.appendChild(button1);
+
+    // 3. Add event handler
+    button1.addEventListener("click", click_ticket_button);
+
+    // Function that handles click of form button
+    function click_ticket_button(){
+        var url = "https://oregonstate.teamdynamix.com/TDNext/Apps/425/Tickets/New?formId=17631&RequestorUID="+UID+"&/exchange-migration-help";
+        window.open(url, '_blank');
+    }
+
+}

Phone@log Button on Reftool.user.js

@@ -1,9 +1,9 @@
 // ==UserScript==
 // @name         Phone@log Button on Reftool
 // @namespace    http://tampermonkey.net/
-// @version      1.0
+// @version      1.2.1
 // @description  Adds a button to create a new phone@log ticket with the appropriate fields filled out
-// @author       Luke Miletta
+// @author       Luke Miletta / v1.2 by Zachary Morello
 // @match        https://tools.is.oregonstate.edu/reftool2/*
 // @match        https://oregonstate.teamdynamix.com/TDNext/Apps/425/Tickets/New?formId=17631&RequestorUID=de751dc3-eeb7-e611-80cd-000d3a13db68&/phonelog
 // @match        https://oregonstate.teamdynamix.com/TDNext/Apps/425/Tickets/New?formId=17631&RequestorUID=de751dc3-eeb7-e611-80cd-000d3a13db68&/transcripts
@@ -12,7 +12,7 @@
 
 var URL = window.location.href;
 if(URL.indexOf("tools.is.oregonstate.edu/reftool2/") >=0){
-    window.setTimeout(put_button, 750);
+    window.setTimeout(put_button, 1500);
 }
 else if(URL.indexOf("&/phonelog") >=0){
     window.setTimeout(fill_form_generic, 500);
@@ -39,6 +39,15 @@ function fill_form_transcripts(){
     title.value = "Transcripts Request";
     var body = document.getElementById("attribute2937");
     body.innerText = "Someone called asking about transcripts. They are a previous student and forgot their ID number. We referred them to the Office of the Registrar.";
+    var othersupportitem = document.getElementById("attribute38159Choice90187");
+    //It's hard to tell which one of these operations actually does what I need it to do so I did all of them at once
+    othersupportitem.value = "true";
+	//Support item is still valid but to prevent confusion I set it to be visually checked
+    othersupportitem.checked =true;
+    //call the "onclick" function for the element manually
+    var click = othersupportitem["onclick"];
+	click.call(othersupportitem);
+
 }
 
 function fill_form_generic(){
@@ -55,6 +64,8 @@ function fill_form_generic(){
     by = by.children;
     by[0].setAttribute("value", "793");
     by[0].innerText = "Phone";
+
+
 }
 
 function put_button(){
@@ -99,3 +110,4 @@ function put_button(){
         window.open(url, '_blank');
     }
 }
+

README.md

@@ -1 +1 @@
-# TD-Scripts created by Luke Miletta and Tyler Farnham
+# TD-Scripts created by Luke Miletta, Tyler Farnham and Zachary Morello