NatLang Customer Complaint Assistant

An AI-powered assistant that analyzes customer messages for sentiment, intent, and urgency, then generates empathetic responses with traceable case references.

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💡 Features

• Emotion detection (anger, frustration, sarcasm, urgency)
• Intent classification (refunds, technical issues, delivery problems)
• GPT-based response generation
• Modular code for easy expansion to other domains

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🧠 Tech Stack

Python · Regex · OpenAI API · JSON · Sentiment Analysis · Prompt Engineering

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▶️ How to Run

1. Create a virtual environment:

   python -m venv .venv
   .\.venv\Scripts\activate