I build practical AI-enabled operating systems for customer success, implementation, training, and content operations.

My work sits at the intersection of:

• Post-sale revenue operations
• Customer success and implementation strategy
• AI-enabled workflow design
• Early-stage operating cadence
• Restaurant and service-business training
• Human-in-the-loop automation

I am not building AI for novelty. I am interested in the operating layer: where work gets assigned, reviewed, approved, measured, and improved.

Hey Haas is a mobile-first training platform for small restaurant teams.

It is designed for owners and managers who need practical, on-the-floor training without building an L&D department. The product focuses on trainer-led skills, shadow shifts, scorecards, sign-offs, training records, and simple workflows that help restaurants move new hires from “new” to “ready to solo.”

Core ideas:

• Practical skills over passive courses
• Trainer-led workflows
• Scorecards and sign-offs
• Training records and certificates
• Simple setup for small operators
• Mobile-first execution for real restaurant environments

Website: https://heyhaas.com

Tomboj Studio is a private content operations system for managing multi-brand LinkedIn workflows.

It is designed as a daily operating surface for content planning, approvals, revisions, analytics, and AI-agent collaboration across multiple identities.

Core ideas:

• Human approval at key gates
• Board-based content state
• Revision history
• Agent-visible APIs
• Performance feedback loops
• No silent failures

A structured project-development methodology for working with AI tools more effectively.

The goal is to reduce drift, make decisions explicit, and turn AI-assisted building into a more governed, repeatable operating process.

Repository: https://github.com/rtomboj/innovate-project-development-mode

I care about systems that are:

• Useful before they are impressive
• Designed for adoption, not demos
• Structured enough to scale
• Simple enough for real operators to use
• Transparent about what happened, what failed, and whose turn it is

• AI transformation and adoption
• Customer success operating models
• Implementation and onboarding systems
• Fractional post-sale leadership
• Workflow automation
• Training systems for frontline teams
• Founder/operator tooling

Website: https://tomboj.com LinkedIn: https://www.linkedin.com/in/rwilde1st