Are you looking for an automated solution that would handle large call volumes and maintain zero wait-time for your customers?

This LUIS enabled solution could help create an intelligent Interactive Voice Response (IVR) application for automated customer interaction. I used Visual Studio, BOT Framework, Node.JS, JASON, CosmosDB, Azure SQL Database and Cortana Cognitive API to build this solution for a demo purpose.

Underlying Architecture

1 Skype Client:

--User initiates call

2 Bot Connector + Skype Calling Channel

--Routes calls from Skype to the bot;

3 Azure App Services:

--Hosts the bot application, which manages logic and API calls;

4 Cosmos DB:

-- NO SQL, stores bot state and event logs;

5 Bing Speech Service

--Processes speech-to-text;

6 LUIS (Language Understanding Intelligent Service)

--Extracts intent and entities from text;

7 Azure Search:

--Indexes the product catalog for product-query matching;

8 Azure SQL:

--Stores product and order data;

9 Azure Storage:

--Stores bot audio data for debugging